Notes
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Acct: 8773103131824096
Callback#:4138340064//4016490417 best cb
Concern: internet//move //transfer new adrresss//transfer//modem activation//blinking orange//blinking green//solid white//issue resolved//eoc
Reso: ran itg//send signals//
CR092157717
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Val spoke to robert
Acct:8993113710021992
Callback#:8149379625
Concern: payment//credit card won't//payment online//$121-free phone-rebate accept//i really understand you wanted the service tp be running /you tried made the payment/soft disconnection//need to pay the past due//can enroll to payment arrangement scheduling to the day to make the payment so the services will be restored//make arrangement//could schedule payment later on next week//your account will restored again after the payment was made//total misunderstanding with the bank//fraud//
if you successfully enroll the payment arrangement//the moment it will be successful your service will be restored//however make sure on the day you schedule the payment if not your service will stop working and you can no longer be eligible for the payment arrangement//
Reso: the call endorsed to the support to further assist the customer
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Val spoke to joshua
Acct: 8773100802014791
Callback#:9144508250
Concern: modem activation//blinking//solid white//
Reso: ran itg//check connections//send signal//flashing green//routed to tech appt-4:00pm-06:00pm
cmac ac4ca5b470e8
CR092170336
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Val spoke to sharon
Acct:8773501380238647
Callback#:8022893938
Concern: pay the bill but //needed to verify my account to pay the bill//will call back again//dropped the call
Reso:
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Val spoke to britanny
Acct:8773501380238647
Callback#:8022893938//4126273001-best CB
Concern:cable line//may 28 tech appt//new cable underground//actual cable line installation// mark the property//the customer want to know if the people will work is within xfinity or outside xfinity//
Reso: addressed the concern of the customer by providing information in regards to tech appt//eoc
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