Notes

acc: 8499100111063649
bcn: 2675827345

earl spoke to Harold
concern: tech did not show up
actions taken: re sched tech appointment//eoc
CR Ticket #CR092280483



pitch: no
====================================================
acc: 8773402202320921
bcn: 2034405687

earl spoke to Myra
concern: wanted to check if internet is back
actions taken: ran itg//ran diagnostics//educ cx that internet is back//cx confirmed//eoc
CR Ticket #CR092282186



pitch: 210 atnt
====================================================
acc: 8299400040251253
bcn: 4433365525

earl spoke to Brian
concern: wanted to downgrade service
actions taken: transferred to customer solution//eoc
CR Ticket #CR092282996



pitch: yes
====================================================
acc: 8773102510306907
bcn: 9783975324

earl spoke to Patricia and Kiara
concern: internet and wireless cable box activation
actions taken: ran itg for internet activation//set wifi name and password//issue resolved//ran itg for cable box activation//set tech appointment//eoc
CR Ticket #CR092286879
CR Ticket #CR092291049


name: Dardano
pass: coldspring
03134//rdk03036
pitch:
====================================================
acc: 8773501300017246
bcn: 8025795856

earl spoke to Tim
concern: owned modem activation
actions taken: add modem//ran itg//issue resolved//eoc
CR Ticket #CR092297413


1C937CA4C185

pitch: yes
====================================================
acc: 8993112210149071
bcn: 7177889111

earl spoke to Ashley
concern: internet activation
actions taken: ran itg//modem is offline//tried different outlet//ran diagnostics//modem is still offline//set tech apoointment//eoc
CR092300053


pitch: t-mobile 132 -
====================================================
acc: 8993115700362328
bcn: 7174952307

earl spoke to Michelle
concern: internet activation
actions taken: add equipment on the account//ran itg//cx have problem with connections and outlet//offere tech//cx agree//later on cx found outlet to connect coax//ran another itg for activation//set wifi name and password//issue ressolved//
CR Ticket #CR092306633
CR Ticket #CR092311112

name: MichaelK
pass: 7174952307

pitch: atnt
====================================================
acc: 8299420350037811
bcn: 2404404272

earl spoke to Nick
concern: owned modem activation
actions taken: add modem to the account//ran itg//modem is offline//advise cx to proceed with tech for tomorrow//eoc
CR Ticket #CR092315304

1C937C96DD53

pitch: verizon
====================================================
acc: 8773102660339302
bcn: 5083442023

earl spoke to Kim
concern: tech left because cx is not present
actions taken: educ cx that she needs to be present during the tech visit//offered re schedule of tech//cx available date did not match to tech avialability//offered waitlist through sms//eoc
NOTE: CX WANTED A CREDIT FOR THIS INCONVENIENCE



pitch:
====================================================
acc: 8499050130037613
bcn: 2157787453

earl spoke to Roger
concern: modem activation
actions taken: ran itg//modem has degraded internet//advise cx to proceed with tech on June 9th//cx wanted to try old modem//ran itg//intermittent connectivity//eoc
CR Ticket #CR092332959



pitch: verizon
====================================================
acc: 8299200180005166
bcn: 3022749408

earl spoke to Ginger
concern: voice service activation
actions taken: educ cx that there is
cx is cutting in and out//wants to activate TN:3024225000 but there is sodi on the account//educ cx//eoc


pitch:
====================================================
acc: 8499050130243872
bcn: 6097292467

earl spoke to Frank
concern: new cable activation
actions taken: ran itg//tv screen is not on//xfinity remote and tv remote could not get the tv on//advise cx to contact oem//eoc
CR Ticket #CR092344078

dynex

pitch:
====================================================
acc: 3023638706

earl spoke to Marky
concern:
actions taken:



pitch:
====================================================
acc: 8299200190930577
bcn: 3023638706

earl spoke to Marky
concern: internet activation
actions taken: verify acc//ask approval to Ryan//acc verified//ran itg//modem is offline//set tech//eoc
CR Ticket #CR092348757



pitch: t-mobile 214 2
====================================================
acc: 8773303100637442
bcn: 7723418450

earl spoke to Leigh
concern: modem activation
actions taken: ran itg for internet activation//set wifi name and password//send activation signals//issue resolved//ran itg for cable box activation//set tech//eoc
CR Ticket #CR092356140
CR Ticket #CR092358800

name: Leigh Schmalz
pass: 7723418450

1000
4000


pitch: t-mobile 80
Leigh: 9:00
====================================================
acc: 8773110960360548
bcn: 4135224009

earl spoke to Ethan/Yeng
concern: internet activation
actions taken: change service from owned moden to rental modem//ran itg//network intermittency//set tech//eoc
CR Ticket #CR092363890
CR Ticket #CR092366979

name: 16h Brandywime
pass: 4135224009


7823AE15C6C0

pitch: atnt//
====================================================
acc: 8299410011083734
bcn: 4438218404

earl spoke to Dustin
concern: internet activation
actions taken: ran itg//modem is offline//set tech appointment//modem is back online//ran itg/set wifi name and password//send provisioning signal//issue resolved//eoc
CR Ticket #CR092370950
CR Ticket #CR092373745


name: Rickover
pass: dasmoore

pitch: verizon
====================================================
acc: 8993114530209338
bcn: 5709568578

earl spoke to John
concern: modem activation and cable activation
actions taken: ran itg for modem activation//set wifi name and password//issue resolved//eoc//ran itg for cable activation//still no signal//set tech and advise to get a new box on the xfinity//eoc
CR Ticket #CR092377879
CR Ticket #CR092381532

name: Ridgewood
pass: 5709568578

pitch: verizon
====================================================
acc: 8773102272906266
bcn: 8572433036

earl spoke to James
concern: internet activationhas red
actions taken: ran itg//health status//set tech//issue resolved//eoc
CR Ticket #CR092385273



pitch:
====================================================
acc: 8499052390078287
bcn: 7325676358

earl spoke to Charles
concern: internet activation
actions taken: ran itg//modem is offline//set tech appointment//eoc
CR Ticket #CR092388116


pitch:
====================================================
acc: 8993211610231677
bcn: 7249445080

earl spoke to Endia
concern: internet activation
actions taken: ran itg//set wifi name and password//send signals//issue resolved//eoc
CR Ticket #CR092392739

name: Blessed85
pass: Family202385

pitch:
====================================================
acc: 8299400311149772
bcn: 9082172096

earl spoke to Barbara
concern: cable box activation
actions taken: ran itg//send signals//issue resolved//eoc

CR Ticket #CR092400061
CR Ticket #CR092401922


pitch: verizon
====================================================
acc:
bcn: 4438488097

earl spoke to Joyce
concern: wanted to check for update of tech appointment
actions taken: educate cx that outside work needs to be done first to have her equipment installed//eoc



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