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CB: 8603098926
Jade talk to: ROLAND
Concern: XRE 00251 | Cable Box Activation
SN: PKQPDGTQH
RESO: Run ITG, follow TS, send signal still no changes, route to tech visit. EOC
CR Ticket #CR092310116
Trouble Call Scheduled
Tuesday, June 06
02:00 PM-04:00 PM EDT
Waitlist Requested
Saturday, June 3rd
08:00 - 10:00AM EDT
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A: 8299200061066956
CB: 3023825196 | 3024486688
Jade talk to: John | Margie
Concern: Slow Connection | cable Issues
CM: D4:6C:6D:97:24:E3
RESO: Run ITG for slow connections, follow TS, still getting issue on the connections. Unable to proceed on TS because cx on hurry for work. send link for sched callback. EOC
CR Ticket #CR092316202
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A: 8773404134044009
CB:(203) 415-5505
Jade talk to: ALEXANDRA
Concern: Modem Activation
RESO: Run ITG, follow TS, send signal, Modem is offline, complete w.o send approval via text, sched a tech visit. 06/05/23 4pm-6pm for the tech sched. EOC
NOTE: While doing the TS encounter error on ITG.
There are no available COS task codes for this customer. Please escalate through your local market procedures.
Change of Service has been submitted successfully. However ticket linking failed. Do you want to retry?
SRO has been submitted successfully. However ticket linking failed. We are redirecting to TicketSummary page.
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