Notes

"I understand that you wish to cancel, may I ask the reason why you want to cancel?"-

I imagine how frustrating it is to you. Let me help you with that. Let me go ahead and review the account and see what we can do.
thanks for bringing this to our attention,
I know this must be frustrating
I'm sorry to hear that you're having trouble with this!
“I feel bad to hear you have had to face this problem. Could you elaborate a bit more so that I can know it better?”
“I’m sorry to hear about your problem. It should not have happened that way. Let me fix this for you.”

WANT TO TRY ANOTHER BRAND: Tell me about your experience with the products? Are you not satisfied with the result you are getting?
SO EXPENSIVE: How are the product so far? Do you have any product that you are not using at all? Maybe we can have it remove to your kit so we can lessen your monthly payment.
Are the product meeting your expectation , is there any products that you are not using at all?
ONLY ORDER THIS ONE TIME/GIFT: How are the product so far? after the cx answer build value after.. how was product been working for you? what kind of result are you hoping to achieve? Can i ask what result you have been seeing so far?
HAVENT SEEN RESULT: How are you using the products? how often you are using the product? Are you using any other products to address the same issues that might be interfering with your progress? then educate..
TOO MUCH PRODUCT: Tell me about your experience with the products? is there any items in your kit that you doesn't use? then customize
can i ask how your using the product? Is there any other product you are using aside from MT?

Instead of cancelling i just want to inform you that you can maximize the advantage that you have because it shows here that you are qualified for the 20% lifetime discount on your account and you also have the option to postpone your next shipment up until (DATE) and you can remove items that you don't need for your future shipments. Then call us back before your next shipment in DATE so that we can make changes on your account.

Instead of cancelling i just want to inform you that you can maximize the advantage that you have because it shows here that you have the option to postpone your next shipment up until (DATE) and you can remove items that you don't need for your future shipments. Then call us back before your next shipment in DATE so that we can make changes on your account. And it shows here that you are qualified for the 20% lifetime discount on your account

Instead of cancelling we can just change the frequency of the delivery date for additional 1 or 2 months for every shipment for you to enjoy and experience the product in a much longer period of time. And it shows here that you are qualified for the 20% lifetime discount on your account

instead of cancelling i consulted one of our support and they authorized me to wave your last payment in the amount of $$$$$ and the great news is that they also authorized me to give you 20% lifetime discount and you can call us back before your next shipment in DATE so that we can make changes on your account.

If you do not have a copy of your invoice, please simply write down your name, address, and customer number on a piece of paper and include that with your return. You may return your product(s)/shipment by whatever means is most convenient for you. We recommend that you get a receipt for your return from your carrier and that you hold on to that receipt (as proof of return) until you see your refund. 7-10 buss days for shipping until warehouse received it and another 3-5 buss days for the actual refund will be credited less SH

unfortunately i cannot pull up your account because we are having technical issue as of the moment //i suggest you may want to call us back after an hour or two so that we can assist you completely.

i consulted one of our support and they authorized me to wave your last payment in the amount of $xx.xx and the great news is that they also authorized me to give you 20% lifetime discount and you can call us back before your next shipment in DATE so that we can make changes on your account.

"unfortunately the promotional offer that i can only help you with is for the 5 piece kit for 49.95, the one that you saw is for the order that i am not authorized to place because this is customer service hotline.. the kit that is advertised can only be purchase to the hotline number in order entry department that is provided to the infomercial or advertisement that you saw.
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We do not have the information about the numbers that are provided in the advertisements because those are not permanent and its in limited offer only."

The product is backed by a 60-day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the package even if the bottles are empty and you will receive a complete refund of the product price (less shipping and handling).

you will have to pay more if you will be ordering this item as an individual order. If you will be adding this item to your existing kit, that would be more than affordable for you because of the discounted price that you already have in this kit.

AUTO-CONTINUITY VERBIAGE
I apologize for any confusion or misunderstanding, Let me help clarify how your membership works. (3 months after your 1st) (One month after your introductory-size) order is shipped, your first full-size auto-delivery shipment is sent to you. Your full-size orders are divided into 3 monthly installments instead of billing the full cost all at once. And all of your shipments are covered by our 60-day Money Back Guarantee. and you can always make changes thereafter

WAREHOUSE // SHIPPED STATUS
I am sorry to hear that. Our orders enter the shipping process very quickly so we can get your items to you as soon as possible. Once the order is in the shipping process it can’t be modified. However, you do have a full 60-day Money Back Guarantee. May I ask why you wanted to cancel this order so soon after you placed it?

PRODUCT IS NOT WORKING (EFFECTIVENESS)
1 month of using the product is not sufficient for us to easily achieve our desired results, using the product consistently like at-least twice a day as recommended within the next 2-3 months will easily help us achieving the best results That's how I even started, it took 2-3 months for me before I can see improvements. Now I'm using the product to maintain the results that I have right now.

"Claims Never Ordered/price/dont want cont" - offer postpone/20%discount
"I'm sorry for the misunderstanding, here’s what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you the hassle of sending it back to us.

"Not Using All Of The Products - customization/postpone
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special onetime 20% discount on that shipment to save you some money and the hassle of sending it back to us."

Shipments Come Too Often - frequency/postpone
"I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you some money and the hassle of sending it back to us.

"Not Using All Of The Products - offer customization/postpone
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special loyalty 20% discount on that shipment to save you some money and the hassle of sending it back to us."

I JUST DONT WANT YOU TO MISS THIS OPPORTUNITY OF GETTING BIG SAVING AND DISCOUNTS WHILE YOU WERE ON A MEMBERSHIP PROGRAM AND ONE OF THE GOOD THING IN HERE IS YOU DO HAVE THE FULL CONTROL ON YOUR ACCOUNT YOU CAN MIX AND MATCH THE PRODUCT YOU LOVE AND WE CAN DELAY OR POSTPONE YOUR NEXT SHIPMENT BASE ON YOUR NEEDS.

to help you out we can customize your next shipment and will give you 20% dsicount

20% Loyalty disc
Pending order > Edit > Swap

GMT49CS - KEYCODE
GMT0702 - ITEMCODE

20% Return Save Disc
It can save you time & money driving to post office just to return the items and you can keep it or give as a gift
Shipped order > return tab > manual adjustment > compute 20% > apply exchange

partial refund
shipped order > return > partially shiped adj

Change Frequency
Waiting order > continuity > change frequency

postponement
waiting order > Wait > change date from last ship date

Ship now
Waiting order > Wait > Enter date today

FDK to FDK
Waiting order > print > Edit > Swap > Click kit to be swap > Keycode enter 1 in quantity > Search item using * > update

FDK to CDK
Waiting > print > Edit > Add (drop down) > Quantity & Keycode > Search using * > Click Customize > Drag item > Update > Cancel the prev order

Adverse event:
No probing direct cancel , provide CAT script , cancel and do zero out the balance (refund if req)