Notes

CALLER: Liane Johnson
ISSUE: Wants to disconnect services
STEPS TAKEN: Transferred to disconnect dept
REMARKS: No changes made on the account
TICKET:
CONTACT NO.: (617) 480-2979
ACC NO.: 8773103150656718
SN:
CMAC:
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CALLER: Troy Quaglia
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093166108
CONTACT NO.: (508) 717-4025
ACC NO.: 8773102850615198
SN:
CMAC:
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CALLER: Edward Semulka
ISSUE: requested tech appointment to set up his receiver box to his own modem.
STEPS TAKEN: Tried to help him activate it but he insist in needing a tech because something needed to be done on the modem the the tech said to him.
REMARKS:
TICKET: CR093168402
CONTACT NO.: (724) 916-2978
ACC NO.: 8993212830301381
SN:
CMAC:
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CALLER: Christopher Moore
ISSUE: Requested for a tech appointment since there is no active outlet in his house
STEPS TAKEN: requested manual TC to my supports
REMARKS: needs to call cus back when we have TC sched available since Manual tc is having an error at the moment
TICKET:
CONTACT NO.: (724) 889-6597
ACC NO.: 8993211290639660
SN:
CMAC:
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CALLER: Roy Kirk
ISSUE: Received new modem and cable box but not added to his account. Illogical transfer error.
- Prev agent already created a ticket with the same issue on ECM.
STEPS TAKEN: ECM added the equipments. I had it enabled on the system
REMARKS: Modem is online but cant be provisioned - endorsed situation to supports for a callback
TICKET: CR093177318
CONTACT NO.: (443) 797-59014000297

ACC NO.: 8299400460539369
SN: 9986
CMAC: 0DDB
01143100
Frisky
109209808
109209808
4108336941
credit $60
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CALLER: Dana Mastrocola
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: reouted to TC - cus agreed
TICKET: CR093193201
CONTACT NO.: (617) 867-3368
ACC NO.: 8773103253093413
SN:
CMAC:
6178673368
call back tomorrow
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CALLER: Michael Cohan
ISSUE: disconnected call
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC: 989D5DD68D10
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CALLER: Juan Lopera
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: routed to TC - cus agreed
TICKET: CR093197723
CONTACT NO.: (857) 247-6307
ACC NO.: 8773102421452709
SN:
CMAC:
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CALLER: Mechele Wagner
ISSUE: downgraded to flex from TV service to be completed to 6/13/2023 but her TV is not working now.
STEPS TAKEN: Ran ITG - routed to 1 hour resolution
REMARKS: Cus agreed
TICKET: CR093200413
CONTACT NO.: (570) 640-9843
ACC NO.: 8993114390010552
SN:
CMAC:
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CALLER: William Hartz
ISSUE: No active outlet
STEPS TAKEN: wants to cancel service
REMARKS: Transferred to disconnect dept
TICKET: CR093203794
CONTACT NO.: (609) 915-1374
ACC NO.: 8499050230431708
SN:
CMAC:

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CALLER: Luis Ramos
ISSUE: XRE-02022 flex box
STEPS TAKEN: Ran ITG - routed to Higher fix agency 1 hour resolution
REMARKS: cus agreed
TICKET: CR093206361
CONTACT NO.: (203) 850-0672
ACC NO.: 8773402202865834
SN:
CMAC:
2035252846

02022
2035252846
--------------------------------
CALLER: Kendall Cage
ISSUE: transfer inquiry
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: (704) 807-1061
ACC NO.: 8299610243055190
SN:
CMAC:
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CALLER: Peggy Dorsey
ISSUE: inquiry about tech visit
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: (410) 855-3197
ACC NO.: 8299400451558030
SN:
CMAC:
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CALLER: Kimberley Rowan
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: (856) 986-5337
ACC NO.: 8499051420579686
SN:
CMAC:
8299600780563284
8299600780481446
--------------------------------
CALLER: Ida White
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093218211
CONTACT NO.: (786) 630-8744
ACC NO.: 8299600780481446
SN:
92236015
9223600454
9223605249
CMAC:
xre-10,000
--------------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: 4347289167
ACC NO.:
SN:
CMAC:
internet for a week

--------------------------------
CALLER: William Sullivan
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093226833
CONTACT NO.: (508) 596-5829
ACC NO.: 8773105140648614
SN:
CMAC: CHEERY1128below
OLDSILVER
50878511
--------------------------------
CALLER: Adam Dunn
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093239575
CONTACT NO.: (610) 809-9298
ACC NO.: 8499100370061904
SN: 5668
CMAC:
rdk-03013
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CALLER: Paul Burns
ISSUE: SRO request/outside tech/cable wires
- orange
2155360896
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.: 8499101750021013
SN:
CMAC:
new cable

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