Notes

36 f coffer villa 15132
Acc# 8773404134040866
Callback#

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:


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4128521185

squeak!!?
shawn1223

[email protected]

Acc# 8773404134040866
Callback# 4752023933

2.0:
1.0:

Joy spoke to: Zelda
Issue: internet activation
Actions Taken: Run ITG // modem offline // sent signals // modem now online // reset wifi name and password // provisioned device // cx remote for firestick not working // cx will wait for daughter to help her // tagged as issue resolved to end ITG
CR092688122

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(203) 792-7840

Acc# 8773403810289730
Callback#

2.0:
1.0:

Joy spoke to: Mary
Issue: wants to know where her modem at
Actions Taken: conencted to int6ernet essentials


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Acc# 8773105120142034
Callback#

2.0:
1.0:

Joy spoke to: Mikayla
Issue: wants to remove cable and keep internet
Actions Taken: connected to retention


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Acc# 8497800820574388
Callback# (719) 406-9175

2.0:
1.0:

Joy spoke to: Jannet
Issue: wants to activtae X1
Actions Taken: connected to west division


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1001681784772091

Acc# 8993112750493285
Callback#

2.0:
1.0:

Joy spoke to: Leah, unverified
Issue: wants to add tennis channel for free
Actions Taken: informed the cx that the tennis channel is a live channel that she can watch // cx wants to add it free of charge // informed the cx that we cannot make changes on the account since is is not on the account // cx wants to connected to disconnection team but cx unverified, explained to cx // call disconnected


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Acc# 8499200074167195
Callback#

2.0:
1.0:

Joy spoke to: Daria
Issue: landlione not working
Actions Taken: Run ITG // registered the number to modem // sent signals // number is ringing // cx not at home // tagged as resolved to end ITG // EOC
CR092708789

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Acc# 8299400050495410
Callback#

2.0:
1.0:

Joy spoke to: Irvin
Issue: wants to know mobile bill
Actions Taken: connected to mobile care


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0040367E17A8
MB8600
Acc# 8773102263519342
Callback# 0189

2.0:
1.0:

Joy spoke to: Marya
Issue: internet activation
Actions Taken: Run iTG // WAN failing // routed to tech // manually provision the device // educated the cx that since WAN fail, she will have internet but it will be cutting in and out // set schedule for the cx // EOC


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Acc#
Callback#

2.0:
1.0:

Joy spoke to: 8499050660284718
Issue:
Actions Taken:

CR092712246
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Acc#
Callback#

2.0: 8773103231807371
1.0:

Joy spoke to: Paige
Issue: wants to activate service
Actions Taken: as per checking the account, pendiong order is not a prepaid service // contacted the prepaid sales to ask assistance in getting prepaid service


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d295
d296
silbie1
@deborahanna
Acc# 8299600064221518
Callback#

2.0:
1.0:

Joy spoke to: Anna
Issue: internet activation
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR092723705
CR092724837
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3314
m11347tgn508
MT1346TP8427

8499050300132319




n508
Acc# 8773102940704259
Callback#

2.0:
1.0:

Joy spoke to: Maria
Issue: wants to activate service
Actions Taken: as per checking the account has no service // connected to sales team

30005
********************************

MA1523EX4596
Acc#
Callback# 6104578898

70752

2.0:
1.0:

Joy spoke to: Rob
Issue: wants to activate replacement
Actions Taken:
CR092736142
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rdk03005-

Acc#
Callback#

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:


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[ sup notes ]

do a callback and did assist the customer on activating the main box, getting rdk03005, run itg but routed to 1 hour resolution, informed cust ,cust understand and agree/eoc

Acc# 8773110960359649
Callback#

2.0:
1.0:

Joy spoke to: Ray
Issue: wants to make sure service was set up on the correct address
Actions Taken: educated the cx that it is on the correct account address // cx wants to downgrade service // informed the cx that we can have Superfast internet with 800Mbps for 70 per month, will go down to 60 per month if cx will register checking account and apply for paperless billing // non changes made


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600 light st, apt 918 baltimore 21
Acc#
Callback#
8299400462965133
8299400451669738
2.0:
1.0:

Joy spoke to: Mick
Issue: called in last friday to set up new account, cx wants to keep service from old address but agent transfer the service
Actions Taken: ask assistance from sales to reinstate account on old address // cx approved // run ITG // provisioned device // EOC


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08028E7F8FA0
c89e43b2ffe0
ac1900

netgear19

Acc#
Callback#

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:
CR092769277
CR092770935
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Acc# 8773201801151764
Callback#

2.0:
1.0:

Joy spoke to: Marc
Issue: general question
Actions Taken:


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Acc# 8773102020545325
Callback#

2.0:
1.0:

Joy spoke to: Robert
Issue: cable issue, cx seeing dots on the screen
Actions Taken: as per checking the account, service are held // provided teh cx the number to call // EOC


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dupong7123-2.4
dupong7123-5

e2p5792123

CR092775755
Acc# 8299700044129037
Callback#

2.0:
1.0:

Joy spoke to: Grace
Issue: no internet
Actions Taken: separated bandwidth // cx can connect only to 5Ghz // informed the cx that there is speed problemm // set appointment // if internet will be on good // cx will just cancel appointment

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@



CR092775755

let get you services back up
xre 02022
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Acc# 8773102291491753
Callback#

2.0:
1.0:

Joy spoke to: Alex
Issue: cable issue
Actions Taken: run ITG // send signals cable online // tv loading up // informed the cx that sending the signals should resolved the issue // informed cx that he can pick a splitter from the store at no charge // EOC
CR092781367

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02021 03007
00294
Acc# 8299600300076106
Callback# (540) 230-0486

2.0:
1.0:

Joy spoke to: Kevin
Issue: cable issue
Actions Taken: Run ITG // sent signals // cx refreshed the cable // issue resolved // cx proceeded to the second replacement box // cx followed on screen activation // issue resolved
CR092790294


CR092789032

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Acc# 8499053520082959
Callback#

2.0:
1.0:

Joy spoke to: Diana
Issue: network intermittency
Actions Taken: as per cx, the internet went out two times today // run ITG // all items are passing // tagged the issue as resolved to end ITG // updated the modem // process shipment, waived delivery fee // EOC


********************************

melhor-rcah
MELHOR-RCAH
Worker#1


2025063691

Acc# 8299420621892259
Callback#

2.0:
1.0:

Joy spoke to: Preston
Issue: modem activation
Actions Taken: Run ITG // sent signals // check all the outlets in the house routed to tech // set appointment // EOC
CR092794744

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2027760723
2023364477
David Campbell
Acc# 8299700051808770
Callback#

2.0:
1.0:

Joy spoke to: David
Issue: internet landine and cable activation
Actions Taken: Run ITG // reset wifi name and password // provisioned device /// cx can connect and surf the internet // cx followed on screen activation // cx can see pictures now // issue resolved // registered the tn to modem // cx has dial tone // issue resolved
CR092802172
CR092803767
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Acc# 8499100027487213
Callback#

2.0:
1.0:

Joy spoke to: Avarina
Issue: had a tech and requested to have another modem for his telephone
Actions Taken: educated the cx that if he had two telephone, i has to be connected to each other // one telephone can be registered to one modem only // if cx wants to have another telephone, he has to connect it to a main telephone together with the house jack // EOC

wgeneral inquiry // no changes made
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