Notes

acc: 8499051960109803
bcn: 7185410338

earl spoke to Rosemarie
concern: received an email to uypdate cable boxes//cx wants a tech to install boxes
actions taken: ran itg//bypassed itg to set tech appointment//set tech//issue resolved//eoc
CR Ticket #CR092671877


pitch: verizon
========================================
acc: 8993209220778285
bcn: 4126141807

earl spoke to Heather
concern: internet activation
actions taken: verified account//ran itg//set tech//eoc

CR Ticket #CR092674991

354915097077508
5508 0610 1569 1494
1226 208

Wednesday

pitch:
========================================
acc: 8773202490146776
bcn: 8475421266

earl spoke to Michael
concern: wanted to check for his techscheduled today 08:00-10:00 AM
actions taken: educ cx that tech would be late and will come 11:00//EOC

NOTE: PLEASE NOTIFY CX FOR ANY CHANGES OF SCHED
pitch:
========================================
acc: 8299400421915898
bcn: 4439538552

earl spoke to Deasia
concern: internet activation
actions taken: ran itg//modem is offline//transfer to other outlet//modem is still offline//set tech appointment//eoc
CR Ticket #CR092682471


pitch:
========================================
acc: 8499051941072716
bcn: 7326642614

earl spoke to Pam
concern: wants to know about packages with cable services
actions taken: educ cx//eoc


pitch:
========================================
acc: 8499050320467232
bcn: 2157786743

earl spoke to Howard
concern: new cable boxes installation
actions taken: ran itg//bypassed itg to set tech appointment//set tech//issue resolved//eoc
CR Ticket #CR092685149
CR Ticket #CR092687863


pitch:
========================================
acc: 8773102590066975
bcn: 9788091014

earl spoke to Kathleen
concern: internet and landline activation
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR092694075
CR Ticket #CR092694562

K Brady
gbpc1969


pitch: atnt//verizon//
========================================
acc: 8299420661440654
bcn: 2026960440

earl spoke to Marcus
concern: has some concern with regards to his bill
actions taken: transferred to billing department//eoc


pitch:
========================================
acc: 8773102580652842
bcn: 9194924648

earl spoke to Jeanne and kalla
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//eoc

name: Salome1993
pass: Cometome@01

pitch:
========================================
acc: 8299420621885394
bcn: 2025915466

earl spoke to Frances
concern: internet and flex activation
actions taken: ran ITG//modem is offline//set tech//issue resolved//eoc

CR Ticket #CR092706211

pitch:
========================================
acc: 8773405020689963
bcn: 2036234024

earl spoke to Denise
concern: internet and cable activation
actions taken: ran itg for modem activation//set wifi name and password//issue resolved//ran itg for cable box activation//eoc
CR Ticket #CR092710762
CR Ticket #CR092711800


name: DeeDee70?
pass: Jack1025!

pitch:
========================================
acc: 8499050320126127
bcn: 6095769188

earl spoke to Lynda
concern: new cable box activation
actions taken: ran itg//send activation signals//stuck on voice guidance prompt//offer tech//cx decline becas=use of the dog//eoc
CR Ticket #CR092717175


pitch:
========================================
acc: 8773404120952827
bcn: 4752388553

earl spoke to Sherita
concern: wanted to check for promotions or downgrade service
actions taken: offered xm//cx declined//connect to customer solutions//eoc


pitch: CR Ticket #CR092718882

========================================
acc: 8299420602646229
bcn: 6785585644

earl spoke to David
concern: wants to know wifi password and activate landline service
actions taken: offer to change wifi password//issue resolved//educ that landline will take 24 hrs to work//issue resolved//eoc
CR Ticket #CR092722616

356240971555794
3-5PM TOMORROW

pass: Mythreesons+62
pitch:
========================================
acc: 8993410010118449
bcn: 2406989554

earl spoke to James
concern: wants to activate service but upon checking the account there is an active account on the address
actions taken: contact Jean and ask permission to disconnect service//Jean agreed//transfer to customer solution//eoc


internet for 25

pitch:
========================================
acc: 8299700071812489
bcn: 2029257589

earl spoke to Laquita
concern: wanted to transfer service to 2818 Pomeroy Rd Se Apt 1, Washington, DC 20020
actions taken: transferred to National movers

2818 Bomeroy Rd Se Apt 1, Washington, DC 20020

2029257589
pitch:
2818
========================================
acc: 8499101870036420
bcn: 2153788201

earl spoke to Michael
concern: cable activation
actions taken: continue as unauthorized user//educ cx and set clear expectation//ran itg//issue resolved//eoc


pitch:
========================================
acc: 8773102291076836
bcn: (617) 634-9434

earl spoke to Sam
concern: cable box activation
actions taken: walk theough cx on pairing the remote//issue resolved//eoc
CR Ticket #CR092750997


pitch:
========================================
acc: 8993212170252533
bcn: 3047806671

earl spoke to Rosemary
concern: cx wants to retrieve her email
actions taken: ran itg//walk through cx on resetting email password and cx still unable to reset password//transferred to csa//eoc
CR Ticket #CR092753760

[email protected]
restore my account
pitch:
========================================
acc: 8773102902897380
bcn: 7812409873

earl spoke to Rogers
concern: wants to activate internet service
actions taken: ran itg//modem is offline//set tech appointment//eoc
CR Ticket #CR092762660


FC91147616DC
14c03e4857f7

pitch: verizon
========================================
acc:
bcn:

earl spoke to Rob
concern:
actions taken:


pitch:
========================================
acc: 8993206160300203
bcn: 4124637696

earl spoke to Marqui
concern: wants to settle for payment arrangement
actions taken: transferred to billing department//eoc


pitch:
========================================
acc: 8499100090415463
bcn: 4848095072

earl spoke to Kwaku
concern: wanted to upgrade phone
actions taken: transferred to mobile department//eoc
Iphone 8+

pitch:
========================================
acc: 8773202490146909
bcn: 9175766264

earl spoke to Melanie
concern: internet is not working
actions taken: ran itg//good diagnostics but on cx end, the modem has red solid light on the top of the modem and say no internet connection on her phone//offer a shipment of a new modem//cx agree//processed a shipment of a new modem//eoc
CR Ticket #CR092773559


pitch:
===========earl spoke to Melanie
concern: internet is not working
actions taken: ran itg//good diagnostics but on cx end, the modem has red solid light on the top of the modem and say no internet connection on her phone//offer a shipment of a new modem//cx agree//processed a shipment of a new modem//eoc
CR Ticket #CR092773559=============================
acc: 8993206991591970
bcn: 6813318477

earl spoke to Makalo
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//eoc

CR Ticket #CR092780921

name: Makala Dad
pass: Makala011218$

pitch:
========================================
acc: 8993115250007661
bcn: 7176491792

earl spoke to Andrew
concern: cx wants to cancel cable service
actions taken: transferred to customer solutions//eoc


pitch:
========================================
acc: 8499100216524065
bcn: 2679704406

earl spoke to Alysha
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//connect to csa department for xfinity account information//eoc

CR Ticket #CR092785617
CR Ticket #CR092786415

name: Get Your Own WiFi
pass: 837mel630


2679687696
pitch:
========================================
acc: 8993113000176043
bcn: 2232074753

earl spoke to Yanaris
concern: wanted to check if the process of shipment of her modem pushed through
actions taken: check account//processed another shipment since the previous interaction did not pushed through//waived the shipment fee//eoc


pitch: t-mobile 60 2
========================================
acc: 8993211320102010
bcn: 7246983903

earl spoke to Kelsey
concern: owned modem activation
actions taken: add equipment on the account//ran itg//issue resolved//educ cx that account won't be disconnected as long as she will not disconnect it//eoc
CR Ticket #CR092794416

C89E433D8428

pitch:
========================================
acc:
bcn: (443) 280-1933

earl spoke to Gwynn
concern: remote not working
actions taken: ran itg//walk through on pairing remote//issue resolved//eoc
CR Ticket #CR092796120


pitch:
========================================
acc:
bcn:

earl spoke to Jessica
concern:
actions taken:


pitch:
========================================
acc: 8993114441788602
bcn: 5709803120

earl spoke to Jonathan
concern: internet and cable service activation
actions taken: ran itg for modem activation//set wifi name and password//issue resolved//ran itg for cable box activation//send signals//issue resolved//eoc
CR Ticket #CR092799792
CR Ticket #CR092803201

name: PaulJon
pass: 5709803120



$99


pitch: verizon - 160
========================================
acc: 8299400010620180
bcn: 7606265548

earl spoke to Serge
concern: internet activation
actions taken: ran itg//modem is offline//transfer to another outlet//modem is still offline//set tech//issue resolved//eoc


pitch:
========================================
acc:
bcn: 8048060002

earl spoke to Aldwin Tuazon
concern: cx wants purchase a plan and activate modem
actions taken: transferred to new sales department//eoc


8 Charles plaza Apt 906, Baltimore MD 21201


8 Charles Plaza #906Baltimore, MD 21201

========================================
acc: 8773201540054394
bcn: 2232074753

earl spoke to Clare
concern: cx will need to refresh the cable box and the tv in the bedroom for 3 to 4 times before it will work for every night
actions taken: check box status//educ cx that cable box is okay//offered tech appointment//cx refused//advise to contact manufacturer//eoc


pitch:
========================================
acc:
bcn:

earl spoke to
concern:
actions taken:


pitch:
========================================
acc:
bcn:

earl spoke to
concern:
actions taken:


pitch:
========================================