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Thank you for sharing the information. I will definitely help you with your Internet related concern.
Thank you for sharing the information. I will definitely help you with your TV related concern.
I really apologize for the inconvenience you are facing with the services, please don't worry I will help you to fix it.
Thank you for sharing the information I will help you with the billing related concern.
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First let me pull your account, it will take 2-3 minutes.
Meanwhile my I know how's your day going on?
For the verification of account, please help me with your first and last name, complete service address.
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Outage:
As I can see there is an ongoing outage at your location and that is the reason your services are not working. Please don't worry, our technicians are already working on the outage and it is going to fix as soon as possible. You will be notified once outage will over.
As you are valuable customer, I am going to apply $10 credit on your account for the inconvenience.
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Thank you for your patience.
I am able pull your account, I can see the services are green at my end and there can be any other reason for service interruption. This can be fixed by doing basic troubleshooting, if required then I will book the technician for you on priority basis.
May I know if you are at your home location and in front of the modem/TV box ?
Before sending the signals from my end, I want you to first unplug the Power cord and wait for 2 minutes, then do let me know so that we can further proceed.
I really appreciate your efforts, thank you for doing this to me.
I have sent the signals, please wait for 2-3 minutes and see if everything is working properly.
No worries, let me send the signals again. Please be with me.
Signals are in progress, it will take 2-3 minutes, please stay connected.
I am still working on the issue, please stay connected. It will take few more minutes, signals are in process.
Signals are still in progress please stay connected.
I have done with the troubleshooting, there is some major issue either at your location or outside home, system referring me to book the technician, you won't be charge anything if the issue would be from comcast end. Please wait I am sharing you the soonest slot.
Thank you, I have booked up the technician.
Please stay connected.
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