Notes

Assurance .
Customer I do understand your concern . I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the internet issue. :)

Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.

Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution

I do understand your concern completely and I get your point what are you trying to say . Please be assured I will help you in the best possible way on the chat and try to resolve as quick as possible.

Apology.

I really apologize for all past bad experience. This is not the experience we want to deliver. Please allow me once to overturn the situation. I will try my best to resolve this and leave a smile on your face by the end of this chat.

I really apologize for the inconvenience, you've gone through. I can totally understand how disappointing it is when you're paying for the services and didn't get worth of it.

I also wanted to say sorry for using more of your time resolving the issue I hope you give me lots of your patience and understanding. I've been a customer like you as well so I can relate myself whatever you feel now.

Relatable statements.

I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services.

I understand and really do apologize for the inconvenience you have been through. I know how it feels to have service interruption always.

Thank you for patiently waiting and I am sorry to hear that you are having issues with your Xfinity services. Let me go ahead and check on your account and see the status of your equipment.

Appreciation .
Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services
I appreciate you answering all my questions patiently which will help me in identifying your issue over the chat.
Thank you for being a loyal customer with Xfinity . We appreciate your business with Xfinity and value you as a customer.

for equipment activation .

Customer I understand you need my help to activate your new equipment I will definitely help to activate your equipment on the chat as quick as possible and try my best efforts.

Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.

As I check your modem is not activated in our system and we need to activate in our system first and after that I will help you to activate your equipment . Please allow me 2-3 minutes do it .

Alright your m modem is successfully activated in our system and now we need to provision the modem and need to configure the new equipment after that almost most part than and we only need to restart the equipment and we are good to go .


Xfi - Complete sale

Customer while running the diagnosis and health check of your modem my system detects some viruses threats and hacking activities and I want to inform you these activity can harm your devices and reduces the reliability of your devices and impact the performance of your devices and it also impact the speed of your internet we need to fix customer you need my help to resolve this issue .

Alright customer while working on your account I have found great deal for you and you are so lucky :) in this deal with only additional $10 you will get Xfi- complete package . And its a limited package .

Let me explain the benefits of Xfi - complete .
Xfi- complete is complete package of lots of deal in this deal you will be getting unlimited data along with advanced security and full access of your Xfinity modem on Xfinity app. And In the XFi complete plan we will be also upgrading your internet modem every 3 years for free of cost. AAA, once you will get the XFi complete plan we will be doing a 14 days WiFi assessment remotely on your internet connection to determine if there is any dead spot or you need the XFi pods to improve your WiFi connectivity In-home in every six months for 2 years .Once it's done you will be getting an email from us with the results of assessment and if eligible on the same link you can claim the XFi pods from us at no cost which cost $119. and it also includes unlimited data for internet and virus protection plan it also gives you wall to wall connection with advance security it eliminates all the threats of hacking and viruses in future. And you are so lucky it's a limited deal and saves your times and money .
sounds good : ) ?


and I am not sharing this deal because of negotiations but I want to help you to you are so polite and cooperative to me and I respect your time and want to saves your time in future and money .



Speed upgrade .

AAA, I also have a great news for you. While working on your account as I have seen you are paying approx AAA for your services right now and you will getting upgraded XXXXX in approx the same price. and it also help you to upgrade your modem at no cost and it upgrade efficiency and durability of your internet services Shall I add this deal and it is a limited deal I have rarely seen deal on customer's account's you are so lucky sounds good : ) ?

Flex .

I am glad to inform you that while working on your account as I have seen you are eligible to get our Xfinity Flex 4k streaming device at no cost in which you will be getting 20000+ hours of contenet for free of cost along with that you can also use the streaming device to manage your service and alot more on your TV using the voice report you will be getting free of cost with it.

Their is only one time $15 activation fee for flex service activation which is 100% refundable if you decide to drop the it within 30 days of activation and the Flex streaming device is free of cost in it.

Mobile .
Meanwhile while working on your account I have seen great deal for you with this deal I will help you to save $ on your monthly internet bill and in a year you will save $ approx.
let me explain it for you how you will save $ in your internet bill . if you don't mind may I know you have mobile line and How much you are paying

and you are also eligible to get free of cost Google pixel 6a On Us and it's cost 199.99 if you port your existing number from other services providers and . if you bring your own device and port number only you will also get $ prepaid visa card.

Great we all know in the current world we all know mobiles are one of most important source of information and mobiles help us to connect with all over the world and mobile phones all entertain all of us with great features : )

AAA , Being an Xfinity Ambassador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1 Gig at just $15 per month and Unlimited data line from $45 or less if you add more then one line with us. Than one line cost you $30 per line .

Xfinity offers the best 5G mobile service across US along with thousands of free hotspots which you can use at no cost.
Also adding a line will help you to get additional AAA discount on your internet bill for next 24 months.

I can see you are pre qualified for Xfinity mobile offers at discounted price:)
> Unlimited nationwide talk and text.
> Be it access to millions of hotspots, wifi calling, Xchanging old phones for new , unlimited data and many more.
> You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data
> No activation fees, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.
> I would like to take just a few minutes to make sure you're getting the best value for the services

And Xfinity Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that’s rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI).

You will get unlimited nationwide talk and text and access to millions of Xfinity WiFi hotspots.
We're America’s largest and most reliable LTE network combined with the most WiFi hotspots nationwide. With access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.
Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots.
You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data with No activation fees, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.

and I am not sharing this deal because of negotiations but I want to help you to you are so polite and cooperative to me and I respect your time and want to saves your time in future and money if you are intersted than we will talk on this otherwise we will not discuss about it on this deal right away :)
Shall I add and win the deal for you : ) ?

Xfinity values customers time and loyalty it also saves your time because you will get all services at one place internet and mobile , voice and home security , cable services you are so lucky I have rarely seen deals on customer's account that why I want to grab the deal Shall I lock and win this deal for you : ) ?


Trouble shooting steps to help customer's .

I appreciate your cooperation in troubleshooting with me. Here in Comcast, we make sure that we always provide what's best for our customers.
Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your modem
I regret to know that you're not getting proper internet speed as per plan. I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.
I am running the health check on the system. I t will take 2-3 minutes to complete please stay connected over the chat.
I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.
I have sent the signals to synchronize your modem and it will take 1-2 min now and after that I will run a health check on your modem to make sure it is working fine now.

Soak study .
I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner. I’ve created a ticket with our next-level support to asist you with a resolution.
This process can take up to 24 hours to determine if the issue can be resolved remotely. Great news, we have made it more convenient for you; we'll text you to confirm if services are restored. If not, we'll schedule a time for one of our skilled technicians to come to your home as soon as possible. May I have a good mobile number where we can contact you ?

As I have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue. I will be creating an open ticket for our back office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within next 60 minutes on a priority basis.


tech book .
As, we have performed all the troubleshooting steps but you are still getting the same issue , In that case I will schedule the trouble call for you, so that once a technician will come and check all connections and resolve the issue for you. Shall I schdule technician visit?

What's a good number for us to contact you prior to the tech visit?

The soonest available tech schedule is on , does that work for you?
If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”
If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.



Approval .

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the details. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?
You would have received a consent on this " " email address / Contact number. In order to approve the order you just have to click on "I Agree" and then press the "Submit" button and the order will get approved.
The link for the approval is valid for next 3-4 minutes, Let me know once you are done with the approval.
Thank you for your approval : )
Your order has been placed successfully, Here is the order number " AAAAA " for your reference and Please do expect an email notification within few hours for the order details.

Questions
How do you feel about internet security, such as preventing hackers and malicious websites?
For what purpose do you use internet? (Streaming, Gaming, and for work)?