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In which area does the ITSM MUST prioritize the balance for IT services, so that incidents are minimized and resolved without any “fire-fighting”?
Question 8Select one:
A.
Internal IT vs Business needs, so that incidents focus on resolving business issues first.
B.
Reactive vs Proactive, so that incidents are limited due to proactive resolution before customers identify the issues.
C.
Stability vs Responsiveness, so that customers feel that incidents are resolved on a responsive manner.
D.
Quality vs Cost, so that incidents are resolved effectively with minimal resources used.
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