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A: 8773110930238188
CB: 5086672321 | 4135228381

Jade talk to: Angela (Agent CSD) | Angela Colly | JAMES
Concern: Telephone & Cable Activation | XRE 02022
Auth: YES
SN: MA1538EHF129 - A

RESO: Take over the call. Run ITG for telephone activation. Home phone is working. | Run ITG for cable box activation. Send signals, still getting same error code on the screen XRE 02022, route to tech visit.

CR Ticket #CR093073950
CR Ticket #CR093075257

Call Type: Transferred call fro CSD
Agent Transfer - SIK Voice

Saturday, June 10
Time02:00 PM-04:00 PM EDT
     
 
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