Notes

acc: 8993112420747847
bcn: 7178916102

earl spoke to Nicholas
concern: able to change sched for tech on the xfinity app yet notified that it did not push through//CX VERY UPSET
actions taken: tried to resched for 12-2 but there is no available tech//resched tech on friday 8-10//endorsed to sup//eoc



pitch:
===========================================
acc: 8299610451892037
bcn: 5167177968

earl spoke to Thea
concern: tv prompt says "updates required please make sure your fire tv updated system is on version 6.0 and xfinity stream at version 7.4.1"
actions taken: educ cx to contact oem//eoc

updates reuqired:
amazon//network//
told
pitch:
===========================================
acc: 8299600074197401
bcn: 8048141034

earl spoke to Jennifer
concern: wanted to set up an appointment to install service
wanted to set up a new service to address
actions taken: ran itg//bypassed itg to set tech//set tech//processed shipment of a cable box//eoc
CR Ticket #CR093036553

Friday And Saturday 8 m1st patrol 9
on patrol live on reels Stan Abram good morning america//facebook group
pitch:
===========================================
acc: 8499053544290521
bcn: 8489928244

earl spoke to Sarah
concern: internet not working
actions taken: ran itg//send provisioning signals//advise cx to get a new modem//eoc

CR Ticket #CR093040645




pitch:
===========================================
acc: 8993112420747847
bcn: 5707061194

earl spoke to Jason
concern: new cable box activation
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR093042743
CR Ticket #CR093045133

199547501
05031972


354915097077508




choose your language // remote not working //unpair
pitch:
===========================================
acc: 8499200074170900
bcn: 3027810569

earl spoke to Diane
concern: want to set appointment
actions taken: set tech appointment//issue resolved//eoc


626890683
12021972


4403 9350 8848 8442
0828 703

Order completed successfully!
A receipt for order
#3726400193758366685
has been emailed to
[email protected]

pitch: metro 60
===========================================
acc: 8299410150732836
bcn: 4434142630

earl spoke to James and Pat
concern: cx got a splitter
actions taken: walk through cx on setting up splitter//ran itg for internet activation//endorsed to sup to set wifi name and pass//eoc
CR Ticket #CR093065670


name: Charles and Dorothy
pass: 4434142630

pitch:
===========================================
acc: 8499102710010930
bcn: 6102568278

earl spoke to Crispin
concern: voice activation with a new modem
actions taken: ran itg//
register landline number with a new modem//issue resolved//eoc

CR Ticket #CR093080941
CR Ticket #CR093082227
CR Ticket #CR093084444

6PM
pitch: atnt 104 2-
===========================================
acc: 8773400210329405
bcn: 8604634704 8602332433

earl spoke to Steven
concern: wants to know promotions to get their bill lower
actions taken: introduce xm//cx will call back//cx wants to downgrade cable package//transferred to customer solution//eoc

know there is way or better plan and



pitch: service verizon-3

===========================================
acc: 8499051510544632
bcn: 6097353717

earl spoke to Tamula
concern: landline activation on a new modem
actions taken: ran itg//register number to the modem//issue resolved//eoc
CR Ticket #CR093096373



pitch:
===========================================
acc: 8299600861566800
bcn: 2404328903

earl spoke to Toni
concern: internet activation
actions taken: ran itg//modem is offline//set tech//issue resolved//eoc
CR Ticket #CR093090764



pitch: 60
===========================================
acc: 8993110610033408
bcn: 7175450119

earl spoke to Kandy
concern: cable activation
actions taken: ran itg//send signals//issue resolved//eoc
CR Ticket #CR093101118



pitch:
===========================================
acc: 8773110182031687
bcn: 4133561667

earl spoke to Kali
concern: internet activation
actions taken: ran itg//modem is offline//tried another 2 outlets//ran diagnostics//modem is offline//set tech appointment//issue resolved//eoc

8PM

pitch: t-mobile 230 2 iphone
===========================================
acc: 8499052380659534
bcn: 7322675132

earl spoke to Heidi
concern: internet activation
actions taken: cx received a callback on the other phone and put me on hold//stayed on the line for 10 mins//still no response from cx//ghost spiel//endorsed to sup//eoc



pitch:
===========================================
acc: 8773400221779853
bcn: 8607948287

earl spoke to Juana
concern: internet activation
actions taken: ran itg//modem is offline//set tech//endoorsed to sup//eoc

CR Ticket #CR093118747


pitch:
===========================================
acc: 8993113080008405
bcn: 7177992448

earl spoke to Robert
concern: can't receive call on the dialed bumber
actions taken: switched ports on the modem//the 6105930356 works but 6105937971 has no dial tone//ran itg for no dial tone//endorsed to sup//eoc

can't receive
(610) 593-7971
(610) 593-0356
pitch: cosumer cellular
===========================================
acc: 8993210370001148
bcn: 4129968255

earl spoke to Donald
concern: internet activation
actions taken: ran itg//set wifi name and password//endorsed to sup to activate landline//eoc
CR Ticket #CR093134900


name: Rea
pass: January182011


pitch:
===========================================
acc: 8773110210077397
bcn: 4133744449

earl spoke to Mary Lou Vigue
concern: wants to separate bandwidth to connect security camera
actions taken: endorsed to sup..eoc
CR Ticket #CR093135733


Feit

pitch:
===========================================
acc: 8773102110288000
bcn: 7814285673

earl spoke to Ralph
concern: wants to have stream
actions taken: processed the shipment of flex box//eoc
CR Ticket #CR093140260


home page of the tv there is no//xfinity extreme

sorry we culdnt find the page youre looking for
pitch:
===========================================
acc: 8993208810278813
bcn: 4128483509

earl spoke to Barbara
concern: internet activation
actions taken: ran itg//modem has less 90% speed to gateway test//set tech//issue resolved//eoc

CR Ticket #CR093145190

name: richbarb
pass: 4128483509


pitch: cricket
===========================================
acc: 8299700071357501
bcn: 2026178314

earl spoke to Mae
concern: modem activation
actions taken: ran itg//modem is offline//set tech//issue resolved//eoc
CR Ticket #CR093150406

connect to wifi network

pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================
acc:
bcn:

earl spoke to
concern:
actions taken:



pitch:
===========================================