Notes

acc: 8773110180009578
bcn: 4132109496
earl spoke to Annete
concern: voice activation of TN: (413) 736-3342
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR093357699
CR Ticket #CR093357247

answering machine

pitch: t-mobile
=========================================
acc: 8299600900480666
bcn: 7038395832
earl spoke to Muhammad
concern: voice activation
actions taken:
7037650348

pitch:
=========================================
acc: 8499051350404665
bcn: 4844863394
earl spoke to Joe
concern: tv issues//picture keeps on skipping
actions taken: ran itg//cx is not experiencing issue as of the moment//complete itg and offer a shipment of new cable boxes and modem//EOC

8487

230 Kings Highway E Ste 284 Haddonfield NJ 08033

on going television issue buffering
pitch: verizon
=========================================
acc: 8773100110406887
bcn: 7748102121
earl spoke to Caratte
concern: service activation on a new address on 49 Bradley Ave, Somerset, MA 02725
actions taken: COMPLETE ORDER ON THE ACCOUNT//add equipment//ran itg//send activation signals//issue resolved//eoc
CR Ticket #CR093372967

8773100110406895

989D5D8502EA

pitch:
=========================================
acc: 8499101570066057
bcn: 2155347609
earl spoke to Brian
concern: modem and landline service activation
actions taken: ran itg//complete order and add equipment on the account//modem is offline//set tech//issue resolved//educ cx that land line would work once the internet will be activated//plugged back the old modem//issue resolved//eoc
CR Ticket #CR093391402


internet service//cable//landline and modem activation//2 cables boxes

app//stream to tv

pitch: verizon
=========================================
acc: 8499100360119233
bcn: 2672065636
earl spoke to seydou
concern: move to a new location// wants to set tech to set up service
actions taken: check account and there is an active account on the address//complete the disconnection order and transferred to new sales to set up service and tech appointment//eoc

19036 1504

service //

pitch:
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acc: 8499100217573863
bcn: 6102919678
earl spoke to Destiny
concern: internet activation
actions taken: ran itg//complete order on the account//add equipment on the account//modem is offline//set tech//issue resolved//eoc
CR Ticket #CR093409011

iphone

pitch: verizon unlimited
=========================================
acc: 8499053401509401
bcn: 9738687725
earl spoke to Elvia
concern: internet activation//wants to set tech for installation
actions taken: ran itg//bypassed to set tech//issue resolved//eoc
CR Ticket #CR093411753

2 weeks ago moved
pitch: verizon
=========================================
acc: 8773102720750449
bcn: 2402711131
earl spoke to Lisa
concern: internet activation
actions taken: ran itg//modem is offline//cx wants to resched tech//re sched tehc//issue resolved//eoc

CR Ticket #CR093415859
CR093415284
pitch:
=========================================
acc: 8499050210059859
bcn: 6093779789
earl spoke to Michele
concern: set up new cable boxes and still did not work//wanted to get service she's paying because other cable features are not available on her old cable boxes
actions taken: offered a tech//scheduled a tech//applied credit 45.28//eoc



3 weeks now , 3 cable box// 2 larger dvr premium HBO showtime On Demand// notification need an update// sent 2//



3 boxes
pitch:
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acc: 8299600064221567
bcn: 8042972469
earl spoke to Brenda
concern: internet activation
actions taken: ran itg//offered tech appointment//cx agree//bypassed itg to set tech//issue resolved//eoc
CR Ticket #CR093421952


pitch:
=========================================
acc: 8299310110517675
bcn: 6817585887
earl spoke to Lakisha
concern: follow up call for mobile activation
actions taken: transferred to mobile//eoc


pitch:
=========================================
acc: 8773100731647695
bcn: 6174153631
earl spoke to Osnold
concern: wanted disconnect his service
actions taken: transferred to customer solution//eoc


pitch:
=========================================
acc: 8773100750553055
bcn: 9782907373
earl spoke to Jane
concern: new cable box activation//remote pairing
actions taken: ran itg//walk through cx in pairing the remote//issue resolved//eoc
CR Ticket #CR093428752


pitch:
=========================================
acc: 8773103222466849
bcn: 7744343048
earl spoke to Angel
concern: internet activation
actions taken: ran itg//modem is offline//asked assistance to sup toset tech//issue resolved//eoc
CR093426195

pitch:
=========================================
acc: 8773303100637749
bcn: 2077514146
earl spoke to Madeline
concern: internet activation
actions taken: ran itg//set wifi name and pass//send signals//issue resolved//eoc
CR Ticket #CR093438634


name: Madeline Dallas
pass: 2077514146


pitch:
=========================================
acc: 8773103000529016
bcn: 6175136672
earl spoke to Moshe
concern: cable activation
actions taken: ran itg//tried to complete the order however there is an error//asked assistance to sup//able to complete the order//issue resolved//eoc

CR Ticket #CR093448174




pitch: atnt
========================================
8993115850180272 7176802228 CR092949013 callback: Thursday 6pm

8993114550243639 5703280431 Marian
=========================================
acc: 8499050500022591
bcn: 6093853760
earl spoke to Sheila
concern: cable box// vcr // rdk 03004
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR093450631


pitch:
=========================================
acc: 8773402001587480
bcn: 8603892729
earl spoke to Tanesha
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//eoc

CR Ticket #CR093452367

name: TeeWig50
pass: Amani123

pitch:
=========================================
acc: 8499102610008703
bcn: 6106989772
earl spoke to Chris
concern: wanted to change wifi password
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR093454447

2H+Oisice


CR Ticket #CR093453659

pitch:
=========================================
acc: 8773102850825821
bcn: 4013014147
earl spoke to Ben
concern: cable box activation
actions taken: ran itg//wireless cable box not working because cx doesn't have an xfinity modem//educ cx//issue resolved//eoc
CR Ticket #CR093455211


pitch:
=========================================
acc: 8773202520169574
bcn: 6034385015
earl spoke to Linda
concern: 2 flex boxes activation
actions taken: ran itg//complete order on the account//issue resolved//eoc
CR Ticket #CR093462730


pitch:
=========================================
acc: 8773402201579774
bcn: 2034372523
earl spoke to Debra
concern: cable box activation // xre 03007
actions taken: ran itg//send signals//routed to same resolution with the previous agent//educ cx but cx doubted because the agent on the xfinity store told her that the boxes will work after connections are plugged//cx wants to talk to sup//endorsed to sup//eoc
CR093465020


pitch:
=========================================
acc: 8499052030352514
bcn: 7325044046
earl spoke to Hazel and Lee
concern: cable box activation
actions taken: ran itg//send signals//set tech//issue resolved//eoc
CR Ticket #CR093473453
CR Ticket #CR093473453


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