Notes

k spoke to: Kevinc

** flexbox activation, added flexservice to the account , ran itg, issue resolved, eoc

Cr#:
CR Ticket #CR092847374
Acct#: 8773102670177874
Bcn: 4043108869

considering but thank you for offering - done dispo
______________________________________________________________________

k spoke to: susan champagne

** cx cannot verify the account ,

Cr#:
Acct#:
Bcn: 3014124795

dvr - what equipment , susan channel
______________________________________________________________________k spoke to: chris

** Cx will be moving the modem to a different part of the house , sched tech app thru csg , cx approved, eoc

Cr#:
Acct#: 8299610371520551
Bcn:
(703) 474-0338

bunch of wires from the original place to a diffr

no im good ,
______________________________________________________________________k spoke to: mark

** xre 10000 , changed the status of the box to active, ran itg , walk thru the cx on-screen activation process, issue resolved, eoc

Cr#:
CR Ticket #CR092854428
Acct#: 8773103690115464
Bcn: 7813167236

OLD - 3130 / NEW- 0725


NOT ELIGIBLE / no internet service / / boston 66
______________________________________________________________________k spoke to: mckenzie

** internet activation, ran itg, ran diagnostic test, modem is offline, set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092858259
Acct#: 8773500211214561
Bcn: 3028037746

35 N w

CM MAC: 50A5DC160A41

pitch -not interested
______________________________________________________________________k spoke to: Dazany

** technician status is on held, resched tech app, cx agreed, eoc

Cr#:
Acct#: 8299700044133153
Bcn: 2024988683

pitched - not interested / done dispo
______________________________________________________________________k spoke to: tom

** internet activation, ran itg , sent signal , modem is offline, set tech app, cx agreed, cx plugged back the old modem , devices are connected , eoc

Cr#: CR Ticket #CR092864313
Acct#: 8499051180048146
Bcn: 8563134052 /

wifi name: Rowbottom
password: tr481617
8567641236
______________________________________________________________________k spoke to: john

** mobile activation, connect to mobile department, eoc

Cr#:
Acct#: 8299600840541510
Bcn: 5403897682
______________________________________________________________________k spoke to: patricia

** cable box activation, ran itg , initiate restart , still not working , educ cx to wait for the tech , eoc

Cr#:
Acct#:
Bcn: 6097830907
______________________________________________________________________k spoke to: tyree freeman

** internet inquiry , cx suppoosed to have a tech for today however it was rescheduled next week, upon chekcing there is no earlier tdate than jun 13, educ cx that I will refresh the account and sched for
earlier date if there is available, cx agreed , eoc
Cr#:
Acct#:
Bcn: 7243717366
______________________________________________________________________k spoke to: aigner

** cx don't have an internet , ran itg, did ts , modem is now online, educ cx that they can call us back once they are at home, eoc

Cr#:
CR Ticket #CR092878941
Acct#: 8499100281097716
Bcn: 2159210031 / 2155311150
______________________________________________________________________k spoke to: makeda , chris

** set up an account to 13701 Colgate way unit 1123 , Silverspring Maryland 20904 , connected t national move , cx agreed, eoc

Cr#:
Acct#:
Bcn: moving today ,


______________________________________________________________________k spoke to: mildred

** ran itg, sent signal, wifi config , tried to connect mobile phone , tried to browse internet , issue resolved , eoc

Cr#:
CR Ticket #CR092887673
CR Ticket #CR092886341

Acct#: 8773110181505657
Bcn: 4132854280

wifi name: mildred345

apssword: 1234RR?#M
______________________________________________________________________k spoke to: amarilis leon

** voice activation, ran itg , utilized xpg, issue resolved, eoc

Cr#: CR Ticket #CR092890915
Acct#: 8773100782229039
Bcn: 9783042836 / 3394404333
______________________________________________________________________k spoke to: alan

** cable box activation, offered cx to do the ts, cx declined, preferred to have tech, educ cx with possible charge, cx agreed, eoc

Cr#:
CR Ticket #CR092892577
Acct#: 8773103740157284
Bcn: 7818482081
______________________________________________________________________k spoke to: larry jones

** cx needs to correct the address, ask assitance from IE , agent marcus continue the process, eoc

Cr#:
Acct#: 8499053544612211
Bcn: 2018981204
249 old bergen rd apt 3 Jersey City, 07305
______________________________________________________________________k spoke to: gabriel

** internet activation, account is under bulk account , transfer to bul dept , eoc

Cr#:
Acct#: 8993114441789089
Bcn: 9545521955
1910
______________________________________________________________________k spoke to: salome baughar

** have a property in stan virginia, there is a comcast box outsde the house with wires ,

Cr#:
Acct#:
Bcn: 5402555416

1220 Stoneburner St Staunton Virginia 24401 / [email protected] /
______________________________________________________________________k spoke to: Melinda

** internet activation, ran itg , wifi config, sent signal, utilized xpg for phone activation, has dial tone already , can also do outbound calls, mobile phone can browse internet , issue resolved , eoc

Cr#:
CR Ticket #CR092923537
Acct#: 8773406140038073
Bcn: 8604788836
computer , set-up ,

wifi name: Loved4LABS
pasword: 8604788836

nothanks , not this time
______________________________________________________________________k spoke to: Joann

** cx refused to do ts, needs to bypass steps on itg to be routed to tech app, set tech app sched, cx agreed, set up waitlist, cx agreed, eoc

Cr#: CR Ticket #CR092925442
Acct#: 8773101980066652
Bcn: 7813443832

ReyVincent from Transcom
______________________________________________________________________k spoke to: pierre

**

Cr#:
Acct#:
Bcn:

PierreRobertBernard
______________________________________________________________________k spoke to: rachel gray

** cable box activation, removed the splitter , cable box now working, internet went out, ran itg, modem is still offline,

Cr#:
CR Ticket #CR092932028 /
CR Ticket #CR092934259
Acct#:
Bcn: 8123203030
Thomas from DIV Repair Hyperion
rdk 03004
______________________________________________________________________k spoke to: trish

** cx is using a splitter since she only has one coax cable, ran itg , modem is offline , endorsed to sup to cont the ts, eoc

Cr#:
CR Ticket #CR092939087
Acct#:
Bcn: 9784016869 /
______________________________________________________________________k spoke to: barbara

** internet activation, ran itg , send signal , wifi config , connected but cannot browse the internet , utilized xpg, has dial tone already, set tech app for speed to gateway test, cx agreed, eoc

Cr#: CR Ticket #CR092943354
Acct#:
Bcn: 4122137412

wifi name: ranch
passwrd : 123ranch
______________________________________________________________________k spoke to: michael / trish

** cable box activation, walk thru the cx with on-screen activation process, isue resolved, eoc

Cr#: CR Ticket #CR092946525
Acct#: MA1740ERB791 / PAK803699636
Bcn:
ReyVincent from Transcom Pasig Manila
______________________________________________________________________k spoke to: nikolin

** internet activation, ran diagnostic, modem is offline, did power cycle , set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092955521
Acct#: 8773102550574927
Bcn: 4435159534

cm mac: 004036866ecd
model nb8600
______________________________________________________________________k spoke to: kevon

** the technician who installed the wirings did not install long enough to reach the tv, cx requesting for another tech , eoc

Cr#:
Acct#: 8299400482261091
Bcn: 2678162623

______________________________________________________________________k spoke to: steven

**

Cr#:
CR Ticket #CR092956230
Acct#:
Bcn: 2678162623
cable cord ,
______________________________________________________________________k spoke to: steven / iceland

** internet activation, ran itg, ran diagnostic tets, modem is offline , did poower cycle ran another diagnostic test , modem still offline, set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092960896
Acct#: 8299700071045072
Bcn: 3012753400
______________________________________________________________________k spoke to: phoenix

** internet activation, ran itg, ran diagnostic test, modem is offline , did power cycle, ran another diagnostic test , modem still offline, tried to use other outlet , set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092963391
Acct#: 8773100802015426
Bcn: 9146212451
______________________________________________________________________k spoke to: khalil butler

** xfinity app cannot detect the modem , ran itg for application issues , soak process, educate cx , cx agreed, eoc

Cr#:
CR Ticket #CR092965923
CR Ticket #CR092965257
Acct#:
Bcn:
______________________________________________________________________k spoke to: isabella / katelyn

** internet activation, cx is unauthorized caller, tried to reach the account owner, routed to vm, proceed to ts, modem still offline, educ cx to callback if the account owner is around, cx


CR Ticket #CR092968171
Acct#: 8499100081469321
Bcn:
3127715610
______________________________________________________________________k spoke to: maihemuti

** internet activation, ran itg, ran diagnostic test, modem is offline, did power cycle, ran another diagnostic test , wifi config, sent signal, issue resolved, eoc

Cr#: CR Ticket #CR092972742
Acct#:
Bcn:

wifi: AMhome
password: Happy123
______________________________________________________________________k spoke to: chris

** internet activation, ran itg, did manual restart , ran diagnostic test , modem is offline , set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092975174 / CR Ticket #CR092975444
Acct#: 8499100740028880
Bcn: 6073196863
______________________________________________________________________k spoke to: Kenneth Rogers

** internet activation, account has an SRO , wifi config thru mso , provisioned the modem,

Cr#: CR Ticket #CR092976236
Acct#:
Bcn: 6106563314
______________________________________________________________________k spoke to: Kenneth Rogers

** internet activat

Cr#:
CR Ticket #CR092976493
Acct#: 8499051460574233
Bcn: 6093135008
wifi: rogers514
PASSWORD: 6093135008
______________________________________________________________________k spoke to:

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