Notes
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NDR Notes link :-
https://notes.io/qBtLd
Rescheduled delivery:-
Genesis ID- 50750
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
Cancelation :-
Genesis ID- 50750
Issue: cx wants to cancel the order //do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
RTO order :-
Genesis ID- 50750
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: apology done//ask cx to wait till end of the day
Already delivered :-
Genesis ID- 50750
Issue: cx received the order successfully // cx have no issue
Action: call connected // appreciation call
communication: info shared on call
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