Notes
Notes - notes.io |
CB: 4135302914
Jade talk to: DONNA BOUTOT
Concern: APPS 04154 | Unable to access Youtube on Cable Box
SN: PAK805307680 - C
RESO: Run ITG, follow TS, send signal, conduct account refresh. Route to 1hr reso. Apply credit on the account for the inconvenince. EOC
CR Ticket #CR093056597
CR Ticket #CR093058801
Note: All apps on the Cable Box is not working. | Advise the customer the troubleshooting steps taken should resolve the issue within one hour. We can follow-up with a text message after one hour to confirm resolution. If the issue is unresolved, the customer will receive a call back to continue troubleshooting. Note: Offering SMS provides a better customer experience with a quicker resolution.
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