Notes

Think:

When I faced this challenge, my primary thought was about finding the most effective way to bridge the gap between user expectations and the rigid regulations of the crypto world. I was constantly considering strategies to communicate complex rules to our users in an understandable and empathetic manner. I firmly believed that withdrawal wasn't an option - instead, the solution lay in enhancing my skills and adapting my approach to meet these challenges head-on.

Feel:

When faced with this challenge, my initial feeling was a mix of frustration and concern. The frustration was primarily driven by the users' resistance to understanding and adhering to the rules. The concern stemmed from my responsibility as a customer service specialist to ensure a positive user experience, which I felt might be jeopardized if I couldn't effectively address this issue. These emotions were driven by the situation, not by any specific individuals.

Do:

I chose to channel my thoughts and feelings into constructive action. I decided to enhance my communication skills, focusing on simplifying complex crypto regulations and conveying them in a manner that was accessible for all our users, regardless of their prior knowledge. I also worked on developing my patience and empathy to better understand and address our users' concerns.