Notes
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issue-pickup pending// want to know about pickup
action-google sheet filled// info shared on call//
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging
GENESYS ID-50772
cx want to retain the product // complaint closed as per conversation on call
GENESYS ID-50772
issue-out for pickedup
action-call connected//google sheet filled
comm-info share on call
GENESYS ID-50772
issue-apuc case
action-call connected//google sheet filled
comm=ask cx to wait for 72 hrs
pickedup date-/courier executive no-/courier partner name-
GENESYS ID-50772
call attempted//call not connect//google sheet filled
GENESYS ID-50772
call attempted//call not connect//google sheet filled//mail sent//
GENESYS ID-50772
call connected//cx disconnect the call//google sheet filled//
GENESYS ID-50772
issue-cx want to know about pickedup
action-call connected//google sheet filled
comm-ask cx to share images
GENESYS ID-50772
issue-empty parcel case
action-call connected//google sheet filled
comm-ask cx to wait for 7 days
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