Notes

Acc# 8993116650037217
CAllback#

2.0: CR092568286
1.0:

Joy spoke to: George
Issue: cable activation
Actions Taken: Run ITG // activated the cable in the biller // restarted the box // cx followed on screen activation // cx can see pictures issue resolved
CR092568225

*********************************
LGuerrero
9786979482


Acc# 8499100225102713
CAllback# (215) 796-3441

2.0:
1.0:

Joy spoke to: Kent
Issue: landline and internet not working
Actions Taken: registered the tn to new modem // run ITG // reset wifi name and password // provisione ddevice // cx can connect and surf the internet // cx has dial tone // issue resolved
CR092570436
CR092570573


KBP75!
Blues111!

*********************************

9a bernard rd dra ma,

Acc# 8773102580262311
CAllback# (978) 364-6443

2.0:
1.0:

Joy spoke to: Rose
Issue: internet issue
Actions Taken: call disconnected // endorsed to support


*********************************

call disconnected // no interaction with cx // endorsed to support

Acc# 8773201810171613
CAllback# (617) 233-9190

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:


*********************************




Acc# 8773102482824895
CAllback#

2.0:
1.0:

Joy spoke to: Lizbeth
Issue: wants to activate internet
Actions Taken: as using app to activate but couldn't find modem // run ITG // provisioned device // reset wifi name and password // cx can connect and surf the internet // issue resolved
CR092576440
CR092577019
CR092580474



*********************************
xre00303


Acc#
Callback# 9786975170

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:


*********************************

polarbear
Somerville23



Acc# 8773100802009056
CAllback#

2.0:
1.0:

Joy spoke to: Katherine
Issue: Modem activation
Actions Taken: Run ITG // reset wifi name and password // provisione ddevice // cx can connect and surf the internet // issue resolved
CR092582811

*********************************

2678084721meg

Acc# 8499051350285023
CAllback#

2.0:
1.0:

Joy spoke to: Megan
Issue: modem not working
Actions Taken: Run ITG // change the wifi name and password // cx can connect and surf the internet // modem light is solid white light now // issue resolved // endorsed to support

CR092588353
*********************************
CR092588188
0040368d4ec7 - cm



4ec9
mt7711
Acc# 8773102570105017
CAllback# (978) 483-7064

2.0:
1.0:

Joy spoke to: Bryan
Issue: wanst to use personal modem
Actions Taken: Run ITG // registered the tn to new modem // provisioned the device manually // cx can surf the internet // cx also has dial tone // issue resolved
CR092590329

*********************************

to be announce one moement please


Acc# 8773100540133200
CAllback#

2.0:
1.0:

Joy spoke to: Maureen
Issue: tv showing to be announced
Actions Taken: Run ITG // sent signals // cable restarted // cx can see channels but after sometime, will show to be announced // routed to tech // set appointment // EOC
CR092592919

*********************************

hfc - f82dc09a2ff5
sb6190

Acc#
CAllback#

2.0:
1.0:

Joy spoke to:
Issue:
Actions Taken:
CR092608764

*********************************X
XRE00250
xre00250

Acc# 8993112890184380
CAllback# 7173140782

2.0:
1.0:

Joy spoke to: Mike
Issue: cable not working
Actions Taken: Run ITG // sent signals // routed to soak // EOC
CR092612391

*********************************

238 conant st mancheter nh 03102

srabe
lerolero

Acc# 8773402202026312
CAllback# (203) 435-6213
8773402202026312
2.0: 8773402202026312
1.0:

Joy spoke to: Joseph
Issue: cable not working
Actions Taken: informed the cx that he is on the XAP planned due to his past due // cx made a payment today // informed the cx that it may take up to 24hrs before we can receive the payment // cx disconnected // EOC


*********************************
CR092618006
9c34262c08fd

Acc# 8773201803781675
CAllback#

2.0:
1.0:

Joy spoke to: Jose
Issue: Modem not working
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet //issue resolved
CR092619469
CR092618006
*********************************
4125930545- cb
433 parklow st 15210
johnsonhome
Dm112716
Dm112716
Dm112716
Acc# 8993210041117430
CAllback#

2.0:
1.0:

Joy spoke to: Jasmine
Issue: INternet activation
Actions Taken: run ITG // reset wifi name and password // provisioned device // cx not at home // tagged as resolved
CR092622748
CR092626697
*********************************



Acc# 8773200812369571
CAllback#

2.0:
1.0:

Joy spoke to: Victor
Issue: wants to activate service but as per checking the account is disconnected
Actions Taken: ask assistance from sales team


*********************************
2158687602 - tomorrow at afternoon


Acc# 8499050660284718
CAllback#

2.0:
1.0:

Joy spoke to: Josh
Issue: internet activation
Actions Taken: Run ITG // sent signals // modem still offline // routed to tech // pending order cannot complete due to Pending SODI task // informed the cx that we cannot set appointment for tech visit due ro pending order // informed the cx that this will take up to 24hrs // will callback to set tech // EOC

*********************************

CR092631496

Acc# 8993210022753229
CAllback#

2.0:
1.0:

Joy spoke to: Shashid
Issue: wants to activate service
Actions Taken: Run ITG // modem offline // cx already tried connecting to another outlet but cx still have the same light // sent signals // routed to tech // cx already have tech visit // EOC
CR092631496

*********************************


XRE02021


Acc# 8773201420110050
CAllback#

2.0:
1.0:

Joy spoke to: Karen
Issue: cx seeing tv needs to be initialize before
Actions Taken: Run ITG // sent signals // cx restarted the cable // stuck on voice guidance // informed the cx that sending signals should resolve the issue // created ticket // EOC
CR092636591

*********************************



Acc# 8773404134046962
CAllback#

2.0:
1.0:

Joy spoke to: Adi
Issue: internet activation
Actions Taken: modem offline // run ITG // sent signalas // modem still offline // routed to etch // set appointment // EOC
CR092634846