Notes
Notes - notes.io |
8499100026340124
Concern: Use Mobile internet hotspot to watch movie on flex box, but it freeze everytime.
Reso: Run ITG send signal because theres an outage for internet.
Offer xfimity stream app instead.
-------------------------------------------
Spoke to Guillama
6103853871
8499102880001404
Concern: how to connect ipad to wifi
Reso: assist customer to manually connect the device to ipad. EOC
-------------------------------------------
Spoke to Bryant
50A5DC18D3CD
8773406101182647
Concern: Moving to new address
Reso: Transfer equipment to new address, Run ITG
routed to tech, cancel tech since modem is active. 49A
need to add equipment to new address MAC 50A5DC18D3CD
new account: 8773406101182647
CB: 8609955592
--------------------------------------------
Callback: routed to VM
Joseph
8773103252967369
CB: 6172401587
Concern: need to repackage the account
--------------------------------------------
Spoke to Stephanie
8773100781775602
CB: 9787670001
Concern: asking why tech didnt install new cable outlet. and not telling any reason why.
Reason for tech: customer had a new room and need to install new cable outlet.
Check documentation: tech mark work as completed.
Schedule another tech appointment.
Oct 7 10:00-12:00 pm
----------------------------------------------
Spoke to Morgen/ chelsea XXXXXXXXXXXXX
8220206900999046
Account is affected due to billing status.
tarnsfer to billing dept.
----------------------------------------------
Spoke to Kissa
8499100101492584
7326180310
Concern: Modem Activation : Wifi ready
Reso: RUN ITG ISSUE RESOLVE. EOC
MAC: B85E712S59FB
On einstein modem is not found.
--------------------------------------------
Spoke to Dona
8993211290646095
7249711099
Concern: Customer not at house
[Modem and Cable activation]
Tomorrrow 10:00 am
-------------------------------------------
Spoke to Lisa XXXXXXXXXXXXXXXXX
8993207560045091
Concern: Earlier customer Order flex box and it interupts her cable service, Callback and she want to keep the cable service and want to downgarde the service to 125+ channels.
transfer to customer solution.
----------------------------------------
Spoke to Wali
8773201803354861
6034970000
Concern: tech came today to swap the modem because of intermittent connection.
the modem is already swap : intermittent connection still the problem
Run 2.0 routed to tech : sytem detects the same issue.
OCT 5 Thu: 2:00-4:00 pm
------------------------------------------
Spoke to Celina XXXXXXXXXXXXXXXXXXX
8299400472638068
Concern: Need additional cable outlet
discuss the possible charge customer refuse to sched tech.
request to end her service and connect to disconnection.
Transfer to disconnection dept.
-------------------------------------------
8499052440442434
------------------------------------------
Spoke to Christina
8499051140172234
6097446218
Concern: Voice Narrator Channel 875
Run ITG: Send refresh signal, issue resolved.
Ship new remote with voice button.
-----------------------------------
Spoke to Blanche XXXXXXXXXXXXXXXXX
8299610451947567
5715787978
Concern: Cable is interupted softdisconnection on the account.
Transfer to billing dept.
---------------------------------------
Spoke to Reem ++++
8499050180028231
6097035029
Concern: Landline no Voicemail
Run ITG Voice mail issue issue resolved. EOC
----------------------------------------
Spoke to Laverene ++++
8773110182007547
4132414004
Concern: change wifi password
Run ITG Xfinity wireless gateway
Bettybyrd00
--------------------------------------------
Spoke Russlan
8778101022693864
5038884918
Concern: Modem is slow
Reso: Run ITG send signal issue resolved. EOC
--------------------------------------------
Emily UNKNOW
CB: 3044910080
Customer move to new address (68 Mabel Ln, Martinsburg, WV 25404 account is still under the landlord) 2 months ago but the customer is still active on this account 8299310030921213 due to payment plan,
Check the documentation last Aug 9 (Reason why 68 Mabel Ln, Martinsburg, WV 25404)
Scheduled Callback for tomorrow (website)
Oct 5 12:00nn
--------------------------------------------
Spoke to David
8773303110309594
Concern: Cable box is not working well it needs to refresh from time to time.
schedule tech : Sun OCT 8 4:00-6:00 pm
customer is blind; do verbal approval for tech. EOC
------------------------------------------
Myron 8155300150239531 XXXXXXXXX
transfered by bp-wlapuz627 Technical dept. from VXI CLK
inform that were from same dept.
----------------------------
Spoke to Shelton UNKOWN XXXXXXXXXXx
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