Notes

Category: Sale Scripts- Package Details:  You were paying $X per month for "Package detail" –  Share contract or promotion details ( if current one is going to roll off in next 1-2 months )- under X month term agreement/Promotion for X month ( which will end on DD/MM/YYYY )  You are ordering a package "Package name" for $X per month for X years under X month agreement/with promotion for X month. It will increase to $X per month at X month  Your estimated recurring monthly bill will be $X, plus local taxes, government and other fees.  You will get $5 discount on it, if you enrolling with auto pay and Paperless billing using Credit/Debit or $10 more if enrolling in Paperless Billing and Automatic Payments using your bank account (Checking Account).



Category: Sale Scripts- One Time Installation/Activation/SIK Fee:  We are scheduling technician visit for ____ concern and for that you will be charged $X one time charges. These charges will reflect in upcoming bill  We are scheduling shipment of Modem/TV box which you will receive in 3-5 business days and there will be one time shipment charges of $X ( if applicable) which will reflect in upcoming bill . Also, I would request you to please return the old modem/box in order to prevent the charges Category: Sale Scripts- Contract & Early Termination Fee (ETF):



"An $X Early Termination Fee (ETF) for (TV, Internet, Voice or Home) will apply if you cancel all services, excluding XFINITY Mobile, during the term of the agreement. The Early Termination Fee decreases monthly.  Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty.  The Early Termination Fee will not apply if you cancel within 30 days of installation or move out of footprint



Category: Sale Scripts- Unreturned (ia) device on account:  As checked, there are X unused/unreturned boxes on your account for which you are paying $X. In order to avoid these charges, I would request you to return these boxes at nearest UPS/store.



Category: Sale Scripts- Activation Steps : Kindly follow the link/steps ¬¬¬¬¬¬¬¬¬¬¬¬¬-_______________ (shared on chat/email/text) to activate the services