Notes

02 oct
72640342691852 1b4c654c-9af7-45bc-968a-d7a39c594559 cci to due as asc as cx flight got change //as check told as per previous S#165963619 case note told same to cx that as there was no alt flight for same day which cx was looking for// as cx want to cancel try too call them// call got disconnected from there end multiple times // suggest cx to check later cx ok nfat //nothing promise vikas

72556647992431 6a45c1d7-6a8f-49b6-bb3e-88b66ab514a cci for the refund of the reservation as cx was saying as as due to wild fire in miuai as cx was not able to travel as of now cx want refund of that particular amount // tried to find reservation // as call disconnected// call again //but was not able to find reservation through info which cx gave to us // after that tired to pull reservation from tkt number // but as check that tkt number was not opening from our tool so call airline // as airline also tries to pull up reservation from there end also but there were also not able to pull that up // so they told as this is past date reservation so what the best cx can do is they can file refund request on airline website for the refund // as told same to cx //cx was ok with that// /name gail loc philippines ajay
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03 oct

72653683651871 2e3fe7db-2c20-4e22-9fdb-ee81a8bfc395 cci to reinstate the flt and the prev agnts promised that he will going to reinstate the flt however the rtrn flt didnt confrm/since this res is handled by diff t3 /call the t3 to transfer // as cx ask for same flight without any change fee // as try to make changes from got error //also did bts // but was not able to add flight // name chris loc sal

72541934749054 7adb8786-996a-4007-9ac2-19e32a84c0dd cci to use credit as check as per fare rule there was no credit //so call airline for the validation the airline agent told that we do not offer any credit name Rachel loc Suva // as checked agent-bomnlobo, as per case not S#160508942 miscommunicated to cx team plz process the refund as it was agent error validated through airline also //nd update same to cx // as an exception also try ask cx to check if he can send medical document to us so that we can send airline nd look for refund so that we can save error // but cx was ok with that //so as after validation tag agent error raise sr under refund // cx ok nfat //nothing promise // ajay ---------------------
04oct
72669843648616 460d5c35-8067-4634-a07c-b38019a21c8a cci as cx was for the refund of the reservation as cx was saying when he try to check in the hotel // hotel is asking 50 usdfee // as they said it is a third party booking that why they are charging 50usd as check in fee // nd cx was not ok with that //as try call with hotel but was not able to validate // so call relo nd t/f to them name david loc el Salvador // cx ok nfat nothing promise cx ok
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05 oct
72648485176222 30d61204-7ff7-4b08-a0be-11e61e0f1693 cci to make changes due as asc as cx flight got cancel // as try to make changes // as check tkt was in open when try to make changes // tkt automatically gone into exchange // as cx was not able to hear // as while i was speaking so disconnect call gave disconnection verbiage // then gave call back to cx // as tkt was in exchange so try to call // as airline was having long hold time so try to make change from one of the agent // so that agent try to make change from there end // so airline gave alt flight to cx but they did tell in that there will be huge layover so he saved those flight nd gave same to cx inform same to cx nd cx was not ok with that //406f51eb-9db1-4cbe-9c77-ed3f04596905 name caue location- dallas // so call again to cx ask for alt flight // told same to cx // nd cx ws ok with that alt flight // also send confo to cx // cx was ok with alt flight which was offered by again // the new tkt no is 0012484403998 //name shelly loc Dallas // work done as per cx // cx ok // nothing promise cx ok 30d61204-7ff7-4b08-a0be-11e61e0f1693 sarika