Notes
Notes - notes.io |
8993210580090451
Concern: Customer ask the disconnection date of his account.
Reso: Aug 6,2023
----------------------
Spoke to Darline
8299420602896766
2406788467
Concern: customer ask for a supervisor.
Endorse
-------------------------------
Spoke to Lisa
8299610350588744
Concern: Customer solution
--------------------------------
Spoke to Justine
8773110250027096
4134334466
Concern: Want the same tech for tomorrows appointment (#1344 Tod) been there before who fix customer issue last Aug 15.
Action: Contact ECM. ECM0004177480 Created. No response.
Process credit: $59.66
--------------------------------
8299410011071523
2404622445
Spoke to Beverly
Concern: Connect computer to internet.
Reso: Run ITG wireless: recover wifi password. issue resolved.
walk through customer on how to connect wifi and download microsoft.
---------------------------------
Spoke to John LanunziataXXXXXXXXXX
8993114490046464
5706932423
Concern: Need tech customer always expereincing problem with there internet service.
Reso: Run ITG : No Connectivity : modem is online.
schedule tech as customer request
Oct 9 Mon 8-10 am but customer refuse he need tech this week
he said callback him back if we had. customer end the call. EOC
-----------------------
Spoke Aaron
8299700051858817
8776807181
Concern: Flex
pick at store
12910 Piscataway Landing Dr, Clinton, MD 20735
-----------------------
Spoke to Cynthia Williams
8299400400201500
4435406595
Concern: Cable and remote is not working well. RDK 03033
Reso: Run ITG issue resolved.
Ship new remote. wave df EOC
------------------------------------
Spoke to William Wieber
8535114201209992
3059268588
Concern: Remove the 3rd box on the account
Action: remove 3rd cable on the acccount
----------------------------------
Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box.
8529102111228432
5082807733
----------------------------------
8529102111228432
3134231292
Spoke to Jay
Concern: Port in temporary mobile number
transfer to mobile care dept.
-----------------------------
Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box. Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box.
---------------------------
Spoke to Gladys
8773100700823657 / 8773100700826015
CB: 6173191970
Concern: Modem no connectivity
Reso: Run ITG send signal, routed to
tech cx refused, swap modem at store.
------------------------------
Spoke to Cecil
8773400235725389
8607196965
Concern: Modem Activation,
-----------------------------
Spoke to Ivory
8299400441952921
4439679069
Concern: Wants to change wifi name and password because my device unable to connect.
Reso: Run ITG to check if modem is online. Issue Resolved. EOC
----------------------------------
Spoke to Michele
8529102080029894
3139820027
Concern: Cable issue
Living room: Channel issue for Hallmark cant access 139
Check account hallmark is channel 137/138/177. RESOLVED
Bedroom not available to select channel
Reso: Run ITG send signal issue resolved. EOC
----------------------------------------
James
8155600510016507
tech cancel
-------------------------------
Spoke to Michael
8773100750073864
6175106228
Concern: cable in living room is not working, black screen but if cx press netflix button it show up on screen.
Reso: Run ITG black screen send signal issue resolved since customer can watch TV.
netflix and network.
---------------------------------------
Spoke to Bethanny
8155600388636964
Concern: No internet connection
Reso: Run ITG modem unreachable SOAK 1 hour
Ping modem it says Online
but if we change wifi name and password it says online. wifi name is not showing on the customers end
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