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Spoke to Jonathan
Concern: Customer ask the disconnection date of his account.
Reso: Aug 6,2023
Spoke to Darline
Concern: customer ask for a supervisor.
Spoke to Lisa
Concern: Customer solution
Spoke to Justine

Concern: Want the same tech for tomorrows appointment (#1344 Tod) been there before who fix customer issue last Aug 15.

Action: Contact ECM. ECM0004177480 Created. No response.

Process credit: $59.66

Spoke to Beverly
Concern: Connect computer to internet.
Reso: Run ITG wireless: recover wifi password. issue resolved.

walk through customer on how to connect wifi and download microsoft.

Spoke to John LanunziataXXXXXXXXXX

Concern: Need tech customer always expereincing problem with there internet service.

Reso: Run ITG : No Connectivity : modem is online.

schedule tech as customer request
Oct 9 Mon 8-10 am but customer refuse he need tech this week
he said callback him back if we had. customer end the call. EOC
Spoke Aaron
Concern: Flex
pick at store
12910 Piscataway Landing Dr, Clinton, MD 20735
Spoke to Cynthia Williams

Concern: Cable and remote is not working well. RDK 03033
Reso: Run ITG issue resolved.
Ship new remote. wave df EOC
Spoke to William Wieber
Concern: Remove the 3rd box on the account
Action: remove 3rd cable on the acccount
Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box.
Spoke to Jay
Concern: Port in temporary mobile number
transfer to mobile care dept.
Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box. Spoke to Jane
Concern: I dont want to log in my youtube password everytime using it. process to ship a flex box.

Spoke to Gladys
8773100700823657 / 8773100700826015
CB: 6173191970

Concern: Modem no connectivity
Reso: Run ITG send signal, routed to
tech cx refused, swap modem at store.
Spoke to Cecil

Concern: Modem Activation,

Spoke to Ivory

Concern: Wants to change wifi name and password because my device unable to connect.
Reso: Run ITG to check if modem is online. Issue Resolved. EOC
Spoke to Michele
Concern: Cable issue

Living room: Channel issue for Hallmark cant access 139
Check account hallmark is channel 137/138/177. RESOLVED

Bedroom not available to select channel

Reso: Run ITG send signal issue resolved. EOC
tech cancel
Spoke to Michael

Concern: cable in living room is not working, black screen but if cx press netflix button it show up on screen.

Reso: Run ITG black screen send signal issue resolved since customer can watch TV.
netflix and network.
Spoke to Bethanny
Concern: No internet connection
Reso: Run ITG modem unreachable SOAK 1 hour
Ping modem it says Online
but if we change wifi name and password it says online. wifi name is not showing on the customers end

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