Notes
Notes - notes.io |
notes.io/qRXr7 RPI denied case sheet
https://notes.io/qEN8H google form
[email protected]
Gretting:-
As per our telephonic conversation.
We tried to call you but unable to reach you.
We tried to call you but call got dropped.
Kindly ignore the previous mail
ic change as per cx description
as per cx description
[email protected]
C Zentrix-4016
issue-
action-
comm-
C Zentrix-4016 || customer updated
issue-
action-
comm-
non calling hrs
Delhivery
Xpressbees
Shadowfax
Ecomexpress
Our team will update you regarding your refund of Rs.975.00 within 24 to 48 hours
Shipped together
C Zentrix-4016
issue- Shipped together || customer updated
action- call connected || mail marked
comm- share tat 24-48 hrs
Query not clear
C Zentrix-4016 || customer updated
issue- order id not mention
action-call not connected || mail marked || cx details not present
comm-ask for order id via email
undelivered case
C Zentrix-4016
issue-undelivered case || customer updated
action-call not connected || mail marked || FNDR fill
comm-share info via email about undelivered case
return related
C Zentrix-4016
issue- return related || customer updated
action-call connected || mail marked
comm-share info via email || referred to service centre
CCA done
C Zentrix-4016
issue- return related || CCA done || customer updated
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail
RPI not initiated
C Zentrix-4016
issue- return related || customer updated
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs
RTOed order complaint
C Zentrix-4016
issue- RTOed order complaint || customer updated
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order
payment related
C Zentrix-4016
issue- payment related || failed transation case || customer updated
action-call not connected || mail marked
comm-ask for order id via email
RPI denied case
C Zentrix-4016
issue- RPI denied case || customer updated
action-call connected || mail marked
comm-denial given as per RA remarks
Complete item missing
C Zentrix-4016
issue- Complete item missing || customer updated
action- call not connected || mail marked
comm-share info via email as per details
Irrelevant case
C Zentrix-4016
issue- Irrelevant case
action- na
comm- na
order related
C Zentrix-4016
issue- order related ||customer updated
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done
out for delivery
C Zentrix-4016
issue- out for delivery ||customer updated
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also via mail send sms also
return related || pickup related
C Zentrix-4016
issue-return related || pickup related ||customer updated
action-call not connected || mail marked || Rl fill || image received in this case
comm-share tat 2-3 days || share courier partner name
out for pickup
C Zentrix-4016
issue- return related || out for pickup ||customer updated
action-call not connected || mail marked || image received same case
comm-share tat 9am to 6 pm for pickup || share courier partner name
deletion of the account
C Zentrix-4016
issue-deletion of the account
action- call not attempted || mail marked
comm-share tat 48 hrs via email
refund related
C Zentrix-4016
issue- refund related || refund done || customer updated
action-call not connected || mail marked
comm-share info via email
CATP case
C Zentrix-4016
issue- CATP case || customer updated
action-call not connected || mail marked
comm-denial given via email
apuc case
C Zentrix-4016
issue-apuc case || customer updated
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat
CIP Case
C Zentrix-4016
issue- CIP Case || customer updated
action- call not connected || mail marked
comm-share tat 24 to 48 hrs
Manual Explained case
C Zentrix-4016
issue- Manual Explained case || customer updated
action- call not connected || mail marked
comm-share info about manual details via mail ||national courier services via mail
Manual Explained case
C Zentrix-4016
issue- Manual Explained case ||customer updated
action- call connected || mail marked || courier receipt received
comm-share tat 24 to 48 hrs
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