Notes

#OPENING :
*A wonderful day! Thank you for choosing Xfinity! This is Swapnil, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)

*Hello, welcome to Xfinity Support. My name is Swapnil. Who do I have the pleasure of assisting today?

*Please help me with your first name , last name and complete address with zip code, so that I can check your account and help you accordingly.

*Hello John, glad to have you on chat. I appreciate your effort's verifying the account information prior to initiating the chat .

*Hello John, glad to have you on chat :)

*Hello , welcome to xfinity support. My name is Swapnil. As I can see your chat is transfer to me, allow me 2-3 minute to review your previous conversation.
Your patience is appreciated here.

#CONCERN/ASSURANCE :
*I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.

*Thanks for sharing your concern. I appreciate you taking time in reaching out to us. I’ll make sure to check this out for you here in my end.

*Kindly tell me more about your concern so that we can start working on it.

*We regret that your --- is not working i customer outside can understand the importance of it.

*Thanks for specifying your concern. I will definitely help you with this. Please be rest assured.

*Thanks for specifying your concern. I understand the importance of a proper working internet in this digital world.
I will definitely help you to get your internet working back again to normal. Please be rest assured.

*Thanks for specifying your concern. I understand the importance of a proper working television service in this world full of entertainment and infotainment.

*I will definitely help you to get your television service working back again. Please be rest assured

*Thanks for specifying your concern. I understand the importance of a proper working phone service in this interconnected digital world.

*I will definitely help you to get your phone service working back again. Please be rest assured.

*Thanks for specifying your concern. I will definitely help you to arrange a technician visit at your premises. Please be rest assured.

*Thanks for specifying your concern. I will definitely help you to cancel the technician appointment. Please be rest assured.

*Thanks for specifying your concern. I will definitely help you to reset the password. Please be rest assured.

#HOLD :
*Allow me 2-3 minutes to do some basic checks on your account. Please stay connected till then.

*Allow me to fetch your account details. It will take 1-2 minutes. Please stay connected till then.

*Please allow me a moment while I can go through your account.

#UNHOLD :
*Thanks for staying connected till I fetched your account details. I appreciate your patience.

*Thank you for being on hold. I appreciate your valuable time and patience.

#TOGGLE :
*I would request you to please make sure not to "Press back button/switch to other app" as I do not want to lose the opportunity to assist you over the chat today.

*I request you not to press the back button also avoid using another application as we might lose connection in between , for us to stay connected without any interruption🙌

#APOLOGY :
*I understand you did not had a good experience you had in past, however if you give me a chance I will do my best to give you the best experience ever.

*I do apologize for the past experience and let me go ahead and turn this around and make the best experience for you.

#TECHNICIAN VISIT:
*As long as issue is from comcast end you will not be charged for the technician visit and the technician will let you know in advance if there are any charges applicable.

*I will also add you to priority waiting so that if any of the visit of other customer gets cancelled then the technician may contact you in place of that. Thus you can have your technician before the estimated time and this will help you to resolve your issue within shortest possible time.

*This also to avoid similar inconvenience in the near future and it normally cost $100 for service visit. But no worries if the issue is caused by Comcast then the technician fee will be waived off.

*There is a good news for you as I have successfully scheduled the technician visit at your place and this is the ticket number for your reference:

*You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.

#NPS STATEMENTS:
*I thank you for your patience and cooperation till now without your understanding and cooperation this can't be done.

*Cheers to our team work
It was delightful experience to have such an amazing customer like you on chat. Thank you for the opportunity and patience and being a wonderful troubleshooting partner.

*Apart from this issue is there anything else I can help you with? I want to make sure that you a wonderful customer service experience.

#APPRICIATION:
*Glad to hear it, I'm also doing pretty good as I got such an Polite customer like you on the chat.
Thanks for asking !💕

*I want to take this opportunity to thank you for being a valuable customer, I really appreciate your patience & business with Comcast.

*Cheers to our team work It was delightful experience to have such an amazing customer like you on chat. Thank you for the opportunity and patience and being a wonderful !!❤️

#CLOSING
*Your were awesome to work with !
The best customer I had today,
It was an Delightful Experience to assist you,
Thank you for choosing Xfinity and have a great time ahead !😊❤

*I would love to hear your Lovely thoughts on the experience I was able to provide you today. If you’d like to share them you can click the “End Agent Chat” option at the bottom center of this chat session❤️

#BUSINESS APPRECIATION:
*I noticed while authenticating your account that you've been with us for the last sometime. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity.

*We appreciate your business and loyalty with us and also value you as a customer. Thank you for choosing Xfinity as your service provider and for
being a valuable part of Comcast Family.

#CALL REQUEST
*I would have loved to call and help you, but I would like to inform you that as I am from chat repair team we do not have the access to call you.
However you can share your query with me here on chat and I will try my best to resolve it.

#TRANSFER:
*Yes, I am here connected with you. As we are from internet troubleshooting team we don't have access to assist you with this issue let me transfer your chat to our dedicated team so that they will take care this. Please stay connected While I am transfer the chat.
There might be a wait while you get connected with the other agent. Your patience and cooperation would be highly appreciated.

*I wish I could help you with this but as I am from the internet repair team I do not have access to it, However no need to worry.

*We do have a dedicated billing team who will help you with this, Let me go ahead and connect you to the billing team so they can help you with the concern.
#FLEX :
While working on your account, I have found that you are eligible to get free streaming box called Xfinity Flex where can still watch 10,000 free shows and movies, including 200 channels from free apps like XUMO, Pluto and Tubi. I strongly suggest to try the Flex box as it will be totally free of cost and you won't be charged a single penny ever for the Flex. There will be just an one time $15 activation fees that's all !!

Also as you are a valuable customer as a token of appreciation I would love to get you a 4k flex box at no cost for lifetime.! There will be just an one time $15 activation fees that's all. You will get 15,000+ hours of hit movies, current shows, timeless films. On Flex you can also listen to your favorite artist or playlist using Spotify, Pandora, iHeartRadio and Amazon Music.

#XFI COMPLETE :
Also as I can check you have 200 mbps internet speed on the account and in order to utilize full benefits of the plan and to avoid extra data charges that is $10 per 50 GB, I will recommend you to enroll in the Xfi complete plan in which you will get
Unlimited data
Advanced security
Xfi pod (Wifi Range Extender) After 14 days Home assessment eligibility
all in just $ 10 additional for an valuable customer like you :)

*With the Unlimited plan your modem get the booster signals which increase the efficiency with connectivity and coverage, also with the Xfi Pods the speed level and range increase and you can stream and use internet more effectively

*The Xfi Complete plan includes ( rental modem charges $15 + unlimited plan $10) also as you can see there we have removed the rental modem charges $15 and have added Xfi Complete, so you are getting the Xfi plan in juts $10 extra

#BAXA
( if cx has internet issue)

While waiting I wanted to share that Xfinity provides access to use your internet wherever you go and Share photos, book travel, and watch videos
at super-fast speeds through millions of hotspots nationwide. Please check at http://wifi.XFINITY.com/


(if cx has cable issue)

While waiting I wanted to share that with Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can get the entertainment you
love anywhere, on any device. Everything is included at no additional cost. Please visit : https://www.xfinity.com/stream/ to enjoy Xfinity Stream
or you can also download Xfinity Stream app from Apple App Store or Google Play.


(if cx has voice issue)

The Xfinity Connect website allows you to stay connected and get the best out of their Xfinity Internet and Xfinity Voice service at home and on the go. Enjoy access to email, unlimited talk and text, Caller ID across multiple screens and Voicemail.
The Xfinity Connect website is a free, that gives you control over your Xfinity Voice and email services on your Apple and Android devices (smartphones, tablets, etc.)

#CONTACT NUMBER :
CSA 1888-565-4329
UPS pick up 1800-823-7459
Customer Care 1800-934-6489
Internet Essential 1855-846-8376
Business Team 1800-391-3000
Data usage 1877-807-6581
seasonal suspend 1888-633-4266
gift card 1800-526-3268
WIFI pass 1866-366-5756
mobile 1888-936-4968
prepaid 1855-757-7372
SIK activation 1855-652-3446
movers 1877-685-6683

#LINKS:
https://notes.io/q1G2d : XM
https://notes.io/qiUrG : Soft disconnect
https://notes.io/qeNSC : NPS
https://notes.io/qeLVd : Self Help/ BAXA
https://notes.io/qdCN2 : Contacts
https://notes.io/qeLVR : Good scripts
https://notes.io/qeLCY : UID Scenarios
https://notes.io/qeL9b : Internet scenarios
https://notes.io/qeLNP : Cable scenarios