Notes
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Her husband’s device is not working, he cannot access to his account
----------- 2. TS that the customer already tried (If applicable)
Tried to reset the password
Uninstalled and reinstalled the app
----------- 3. Research/Findings from Tools
Warranty Start Date...................
Last sync date............................
----------- 4. IKB or Help title of the Workflow used
------------ 4.1 Step/s missed/skipped (if any)
N/A
----------- 5. Outcome/Resolution provided to the customer
----------- 6. UJET:
Call ID #
----------- 7. Additional Notes or Insights on why the issue was not resolved
❌= Unsuccessful
✔= Successful
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