Notes
Notes - notes.io |
8299400421962866
Billing concern
--------------------------------------
Spoke to Zachary >>>>>>>
8993116200110431
Concern: Tv comericial if you have xfinity inetrnet you will get free phone.
Transfer to mobile care.
---------------------------------------
Spoke to Eva >>>>>>>
8499053270399934
Concern: Cable Activation
Check Account: cables are disable due to bill impact.
----------------------------------------
Spoke to Joe PRO
8529101150538727
5862147263
Concern: Modem Activation
Reso: Run ITG change wifi name and password, and provisioned the modem.
joseph
02heritage
5:00 pm
----------------------------------------
Spoke to Robyn Endorse
8499100120293179
2679750454
Concern:
Want to Downgarde service from superfast to connect/connect more
Check CSG:
but the est billing is still the same with the current bill since theres no promotional discount, (only available for connect nad connect more is EDP) inform customer about the est billing she mentioned will call back tomorrow hung up. endorse
--------------------------------------
Spoke to Jeff PRO
6176104652
8773103700391667
Concern: Swap modem: Activation
Reso: Run ITG 2.0 : provision the modem
Issue Resolved.
Concern: Cable box
Living Room: Its working but its slow
Masters bedroom: Working
Den: not connected
Reso: Run ITG send signal issue resolved. EOC
Jazzy5!
Flashdance84!
---------------------------------------
Spoke to Elizabeth PRO
8495600080732516
Landline: 3056206299
Concern: Hanging telephone wire was fallen on customers truck, police came in and it identify that its from xfinity its been there for 3 days.
Customer house is like oranger color, truck is color blues.
Address: 2210 Nw 175th St, Miami Gardens, FL 33056
RSO: 10/16 8:00-2:00 pm
---------------------------------------
Spoke to Matthew >>>>>
8299610350590294
7867701835
want to change the billing due date and request credit.
----------------------------------------
Spoke to Charles SOAK 1 /
2767323588
8299600580254894
Concern:
Cable box is stuck to welcome screen: Masters bedroom
Reso: RUN ITG No Picture. SOAK 1 hr
CR Ticket #CR113022638
Callback follow up call for SOAK process:
Spoke to Charles
still Stuck to Welocme screen
ship new box.
----------------------------------------
Unknown
Spoke to Theresa
7274574439
8535101190108350
Transferred from Verizon
Customer wants to know about the mobile phone bcoz shes planning to transfer her mobile to xfinity but she find out that she still had contract with varizon.
----------------------------------------
Spoke to Sean Endorse
9082405560
8499052850027444
Concern:Every week his modem authomatyically turn off it happened every week.
Want tech appointment
Mon Oct 16 10:00-12:00 nn
Wiatlist 8:00-10:00 am
Hear no response from customer
Callback twice.
ask for a suppervisor.
----------------------------------------
Spoke to Karen Frassni
6107426754
8499100520022483
Concern: Main box is the issue called multiple times.
Reso: Run ITG send signal routed to tech but cx want us the ship the box. EOC
$58.50
----------------------------------------
Spoke to Dale
2406721484
8299420651640578
Concern: Modem Activation
Res: Run ITG send signal, issue resolved. EOC
----------------------------------------
Spoke to Habib >>>>>>
2022627254
8299700043335742
Concern: mobile Activation
----------------------------------------
Spoke to Dave
2673929898
8499101700199067
Concern:
cable box is not working
error code> Status Code 340. Issue resolved EOC.
----------------------------------------
Spoke to Martha
8046915638
8299600143599413
Concern: Stuck on screen saver
Reso: Run ITG send signal. issu resolved EOC
---------------------------------------
Spoe to Sue
8607949453
8773400131176265
Concern: Apple tv+ fails launching.
Reso: Run ITG send signal EOC
-------------------------------------
Ncola
6303309198
8771201770524613
No response from customer
Ghost spiel
Run 2.0 XRE
---------------------------------------
Unknown
Spoke to James
Conceren: Cable issue
Sorry This ist working Rdk 03036
----------------------------------------
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