Notes

Acc# 8299600420301848
Callback# 5404660687

Joy spoke to: Geraldine
Issue: internet not
Actions taken: Run ITG // reset the name and password of the modem // cx tv is connected // issue resolved // EOC
CR113009801


Justme
1Footprints

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Damian 2722242579

Acc# 8773404133128266
Callback# (203) 606-6421


Joy spoke to: Shaquana
Issue: wants to activate internet
Actions taken: as per checking, the account is prepaid, connected the cx to prepaid department
3731200204998798199
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emmanuel

no signal -
Acc# 8773102570223547
Callback# 7816980316


Joy spoke to: Myrna
Issue: no signal
Actions taken: run ITG // check cable connections // check tv input // issue resolved // EOC
CR113024028




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rhonda -
1200
Acc# 8773500980222381
Callback# 8023794803 - secondary
8026815463 - bradley

Joy spoke to: Bradley
Issue: internet not working
Actions taken: run ITG // sent signals // routed to tech // set appoinment // EOC

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918

GEorgie
Acc# 8771404030102895
Callback# (217) 697-7315

Joy spoke to: Georgie
Issue: channel 918 picture is not good
Actions taken: educated the cx that we have to verify for security purposes // cx refuse and hang up

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EAGLES GAME
Foot


Acc# 8499101390082813
Callback# (609) 667-5212

Joy spoke to: Wanda
Issue: wants to watch Eagle's game
Actions taken: cx said that the tv works but wants to watch the game // educated the cx that she needs to have access to this either buying ticket or purchasing a cable package // educated the cx how much it would cost her // cx hang up // EOC

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Acc# 8773102263494082
Callback#

Joy spoke to: Blake
Issue: internet activation
Actions taken: walked the cx thru the activation thru the application // cx connected // issue resolved
CR113030845
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Acc# 8499200072400218
Callback#

Joy spoke to: Margaret
Issue: Internet explorer not working
Actions taken: ask the cx to try using chrome // cx was able to search on google chrome // cx was able to delete messages on email // EOC
CR113035858


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Acc# 8299400460881308
Callback#

Joy spoke to: Valerie
Issue: tv stuck on the welcome screen
Actions taken: run ITG // cable offline // sent signals // cable still offline // ITG said that there is no XG1 but the rest of the receiver box works fine // set up tech appointment to check the physical connection of equipment // EOC



CR113042345
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Acc# 8773405010977063
Callback# (412) 478-9578

Joy spoke to: Bryan
Issue: internet cutting in and out
Actions taken: run iTG // cx said tha right now the internet is working but in the past days it will do the same thing or later // ITG routed to OEM n// manually set up etch appoinment for the cx // EOC

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4457
Acc# 8993212980008810
Callback#

Joy spoke to: Joan
Issue: cable keep on rebooting, the box have been rebooting before nad it will work fine after the reboot but this this, it doesn't show picture anymore, just keep on rebooting
Actions taken: run ITG // sent signals // routed to tech // set appointment // educated the cx of the stream application // EOC
CR113050931
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Customer don't wants to be charge for the tech visit

Acc# 8773404134101429
Callback# (843) 862-7501

Joy spoke to: Shanese
Issue: internet not working as well as cable service
Actions taken: educated the cx that the system and needs a tech to come and check evrything physically, Customer don't wants to be charge for the tech visit // educated the for this visit that there will be at no charge // manually set tech // EOC

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Acc# 8993112520106233
Callback#

Joy spoke to: Lisa
Issue: laptop isn't connecting to the internet, can't detect the wifi name of the internet
Actions taken: Run ITG // ask the cx to go to the setting of the tv // cx unable to see the wifi name but the rest of her devices were able to connect // cx is trying to connect right before the modem but still not detecting // EOC
CR113056088
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ell

Acc# 8396500240247431
Callback#

Joy spoke to: Ella
Issue: remote not working
Actions taken: unpaired the old remote // ask the cx to use the voice control and give the command pair the remote // cx follow the instruction on the screen but still doesn't work // has an error on the screen that the remote pairing is unsuccessful, try later // set up appointment // EOC

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Acc# 8299400400446196
Callback#

Joy spoke to: Robert
Issue: internet has not been working fine in the past few weeks but this time it doesn't work anymore
Actions taken: run ITG // sent signals // modem still offline // routed to t ech // set appointment // set waitlist // EOC

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show crush the dvr // fastf 15 after 15mins
fox - lego masters
bravo - any show


nbc - short tank





4235
Acc# 8771300223575774
Callback#
7574344669
Joy spoke to: James
Issue: dvr cloud recording playback issue
Actions taken: As per cx, fast forwarding recording on certain shows like Fox - lego masters and any shows on bravo crashes every 15mins of fast forwarding the records but plays fine cmptely without fast forwarding // this is with all their devices like tablet phone, laptop, and roku // cx don't have cable but using stream app // run ITG // routed to soak // educated the cx // EOC
CR113063863
CR113062764

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