Notes

ACSR order creation Notes

8396511060073104 - You can try the below steps on this account number in ACSR. Please ensure you do not send approval as this is the live account

CSG Error search tool :-
https://westapps.cable.comcast.com/commonerrors

___________________________________________________CENTRAL ACCOUNT______________________________________________

-----------------------------------MODEM SHIPMENT (Internet only not voice)--------------------------------

Code - IOJ ( Use Alt + i to FIND) and double enter to press OK

MUST HAVE ____________________☑ Standardship
DEPOSIT _________________________☑ No Deposit
30 Day Track ____________________☑ 30D Xi GSK
Kit Types __________________________XB3 (75 mbps or 200 mbps)
...........................................................XB6 (400 mbps or 800 mbps)
...........................................................XB7 (1000 mbps)
...........................................................XB8 (1200 mbps and more)
GSk Track_________________________☑ Gsk Install

-----------------------------------MODEM SHIPMENT (Internet with voice)--------------------------------

MUST HAVE ------------☑ Standardship
DEPOSIT ------------------------☑ No Deposit
30 Day Track ------------☑ 30D Xv GSK
Kit Types ---------------- Wg2 CDV Kit (75 mbps or 200 mbps)
...........................................................Xb6gsk (400 mbps or 800 mbps)
...........................................................Xb7 Wg gsk (1000 mbps)
..........................................................Xixv Xb8 Gsk (1200 mbps and more)
GSk Track_______________________ ☑ Gsk Instal

-----------------------------------TV BOX SHIPMENT--------------------------------
Code - IOJ ( Use Alt + i to FIND) and double enter to press OK

MUST HAVE ___________________ ☑ Std Ship Dig
DEPOSIT ________________________ ☑ No Deposit
30 Day Track __________________ ☑ 30D Vid GSK
Kit Types ________________________ X1 DVR Kit ( if customer has DVR service and you need to ship the primary box)
...........................................................XG2 GSK (if customer has hd connection and want wired box)
...........................................................Wrls TV Gsk (if tv is hd only and customer agrees on wireless box)
...........................................................4k wrltv Gsk ( if TV is 4k and customer agrees on wireless box)
GSk Track_________________________ ☑ Gsk Install

-----------------------------------REMOTE SHIPMENT--------------------------------

I want to share with you that the remote is free of cost. However, there will be $5,95 shipping charges. If you pickup the remote from the nearest store then you do not need to pay anything. Would you like to get the remote shipped to your address or would you like to pick it up from the store?

CODE - SKZ ( Use Alt + i to FIND) and double enter to press OK

TV CORDS _____________________________ no need to click on anything
REMOTES _____________________________ ☑ GSK X1 Vremo (Universal Remote) For X1 cable box
.................................................................... ☑ GSK Flex Rem ( For Flex box)
{ Mostly we ship these two remotes }

SHIPPING CHARGES _________________No need to select anything

-----------------------------------FLEX BOX ODER--------------------------------

Keywords - Flex

To order the Flex service select the campaign code 5QL { XTV: XFINITY FLEX }

Flex Selection __________________________ ☑ Flex Accept
Must Have ______________________________ NOTHING
Additional Eqp _________________________ NOTHING - Strm Ao (If customer want more than one flex box otherwise NOTHING ) Usually we select nothing
Premiums _______________________________ NOTHING - If cx want extra service with flex like ( STREAM PIX, CINEMAX, MAX, STARZ) Usually we select nothing
SVODs ___________________________________ NOTHING
Flex Activation __________________________ ☑ Flex fee

To ship the Flex Box select the campaign code I06 { INS; FLEX GSK $0 SHIP 1 }

Flex GSK _______________________________ ☑ Gsk Strtbox (click on check boxes according to the number of flex boxes you want to ship. If you want to ship one flex box then click on 1 check box only and if you want to ship 2 then select 2 check boxes and for 3 check all three boxes)
$0 StandardShip _______________________________ NOTHING
Gsk TrackCodes _______________________________ NOTHING

To arrange the pickup of the Flex box, select the campaign code I07 { INS: FLEX GSK PU }

Flex GSK _______________________________ ☑ Gsk Strtbox (click on check boxes according to the number of flex boxes you want to ship. If you want to ship one flex box then click on 1 check box only and if you want to ship 2 then select 2 check boxes and for 3 check all three boxes)
Front Cnt PU _______________________________ NOTHING
Gsk TrackCodes _______________________________ NOTHING

________________________________________________________________________ XFI COMPLETE ___________________________________________________________

Keywords - xfi or campaign code UH4

xFi Complete __________________________________________________ ☑ Xficmpltxv ( if customer have voice )

xFi Complete __________________________________________________ ☑ Xficmpltxi ( if customer does not have voice )


----------------------------------------------- UPSELL------------------------------------------------

Keyword - Upsell or campaign code B4E

Select campaign code B4E { Internet upsell offers } >> Do you wish to continue? Select yes

Must Have ________________ NOTHING
Upsell ________________________ cmore, fast, sfast, gig, gigex

------------------------------------------- NEW DEAL INTERNET------------------------------

Keywords - sp
Select the deal

Primary Service ________________ NOTHING
Must Haves _______________________NOTHING
XI/XV Eqp _______________________ Rentwvoiceeq { If rental modem with voice }
........................................................... Renthsonlyeq { Rental modem with Internet only and no voice }
........................................................... Ownhsdcdveqp { Own modem }
........................................................... Xficmpltxv { Xfi complete with voice }
........................................................... Xficmpltxi { Xfi complete without voice only internet }