Notes

ACSR order creation Notes

CSG Error search tool :-
https://westapps.cable.comcast.com/commonerrors

___________________________________________________CENTRAL ACCOUNT______________________________________________

-----------------------------------MODEM SHIPMENT--------------------------------

Code - IOJ ( Use Alt + i to FIND) and double enter to press OK

MUST HAVE ____________________☑ Standardship .....................................................................{IF VOICE } MUST HAVE ------------☑ Standardship
DEPOSIT _________________________☑ No Deposit .........................................................................DEPOSIT ------------------------☑ No Deposit
30 Day Track ____________________☑ 30D Xi GSK .....................................................................30 Day Track ------------☑ 30D Xv GSK
Kit Types __________________________XB3 (75 mbps or 200 mbps)................................... Kit Types ---------------- Wg2 CDV Kit
...........................................................XB6 (400 mbps or 800 mbps) ............................................................................................Xb6gsk
...........................................................XB7 (1000 mbps) ....................................................................................................................Xb7 Wg gsk
...........................................................XB8 (1200 mbps and more) ................................................................................................Xixv Xb8 Gsk
GSk Track_________________________☑ Gsk Install........................................................................ GSk Track_______________________ ☑ Gsk Install

-----------------------------------TV BOX SHIPMENT--------------------------------
Code - IOJ ( Use Alt + i to FIND) and double enter to press OK

MUST HAVE ___________________ ☑ Std Ship Dig
DEPOSIT ________________________ ☑ No Deposit
30 Day Track __________________ ☑ 30D Vid GSK
Kit Types ________________________ X1 DVR Kit ( if customer has DVR service and you need to ship the primary box)
...........................................................XG2 GSK (if customer has hd connection and want wired box)
...........................................................Wrls TV Gsk (if tv is hd only and customer agrees on wireless box)
...........................................................4k wrltv Gsk ( if TV is 4k and customer agrees on wireless box)
GSk Track_________________________ ☑ Gsk Install

-----------------------------------REMOTE SHIPMENT--------------------------------

I want to share with you that the remote is free of cost. However, there will be $5,95 shipping charges. If you pickup the remote from the nearest store then you do not need to pay anything. Would you like to get the remote shipped to your address or would you like to pick it up from the store?

CODE - SKZ ( Use Alt + i to FIND) and double enter to press OK

TV CORDS _____________________________ no need to click on anything
REMOTES _____________________________ ☑ GSK X1 Vremo (Universal Remote) For X1 cable box
.................................................................... ☑ GSK Flex Rem ( For Flex box)
{ Mostly we ship these two remotes }

SHIPPING CHARGES _________________No need to select anything

-----------------------------------FLEX BOX ODER--------------------------------

Keywords - Flex

To order the Flex service select the campaign code 5QL

Flex Selection __________________________ ☑ Flex Accept
Must Have ______________________________ NOTHING
Additional Eqp _________________________ NOTHING - Strm Ao (If customer want more than one flex box otherwise n/a) Usually we select nothing
Premiums _______________________________ NOTHING - If cx want extra service with flex like ( STREAM PIX, CINEMAX, MAX, STARZ) Usually we select nothing
SVODs ___________________________________ NOTHING
Flex Activation __________________________ ☑ Flex fee