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Booking Ref: 4357659
Dpa: Pass / Geoffrey Allen
Query/Resolution: Customer calling to ask whether he could move the holiday booking to a
different destination because of what's happening with the war just a couple of miles away from
the resort. Advised cust that standard policy still applies to booking as the was no notes
left from back office to provide alternative options. Advised customer that back office team
will inform cust of any disruptions. Cust advised that if he is unable to change holiday he
might have a name change done, advised of timeframe to have this done.
Kana: 712765884
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Booking Ref: 4389191
Dpa: Pass / Jacqueline Burn
Query/Resolution: Customer removed a passenger with the previous agent and was advised
she'd receive a refund, when checking the account the balance was still in a minus, had this
done for customer as requested.
Kana: 712769536
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Booking Ref: 5036780
Dpa: Fail / LPs partner called
Query/Resolution: LPs partner calling to confirm what their option are because of the war
taking place. Advised that the lead passenger should give us a call to discuss the matter
Kana: 712774543
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