Notes
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Start your Engine:
-Research
No account name:
- Ask for email address and phone number
- Copy CID from SF to Yeti (Candidate details, account name) and attach application
- Search always sa SF kahit DSP or SF pa na application
How to know if DSP or SF?
- Ask the last 4 digits of the Job ID
-
- Focus on the first case if there's many applications
-
Reasons of it not updating:
- Out of scope
- Has not applied
- Yeti not updating
Probing questions:
- What job/s are you applying for?
- If not warehouse job: As much as I would love to assist you, there is a different department that could help you out with your concern. I will be sending you an email with their contact information, and they'll be happy to help you resolve your concern.
How to attach Application?
- check the application in DSP or SF, if the Job ID is correct, click "attach to case."
How to find rejected application?
- check the application in DSP or SF, confirm if the job ID is correct.
- to the status/reason of rejected application in Application tab, history under screenings
BLURB - drug test error
Schedule ID - Dragonspine -
Open - 6105 - Confirm schedule details.
- start date
- basic pay
- shift differential
- hire date
Additional DSP details tab
- Hire complete means attended Day 1 already.
- Site of the job
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