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PFB the list of Positive/Power Statements that needs to be used on every call depending upon situation or time frame required-
1-After Listening to the pax’s concern-
Will definitely try and make sure that it gets sorted (only when you are sure of the resolution being offered)
2- I regret the inconvenience caused. (cx' concern)
3- It's my pleasure to be able to help
4- I’m truly sorry to hear about your experience
5- “I understand that you may not have had a better experience, let’s see what best I can do to help you.”
6-If unable to Resolve as per Pax’s Choice- “I wish I could have done that for you however currently that option isn’t available.
7- I appreciate the business that you are doing with us.
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