Notes

Thank you for contacting Xfinity chat support. My name is Azhar. How may i assist you?

I can understand your situation I am also a customer myself and relate your situation please rest assured I will give my best to resolve your issue.

I also use the Internet on a daily basis so I know how important it is to have a stable connection all the time. I am working on your issue giving my best to address your issue.

I understand the importance of working and stable connection as I use internet for work purpose and to connect with family please be asured I will give my 100% to address your issue.

I apologize for the issue you are experiencing with cable services. Let me quickly asist you with your cable issue.

I appreciate your efforts which you did so far to fix the issue before coming on the chat. I am here to provide you with excellent customer service today.

Please be assured I will do my best to help solve your problem




# Could you please help me with your good name and billing Address?

Could you help me with your xfinity account number. So that i will let you know what kind of servicers you are using on your account.

I appreciate your efforts on chat. Thankyou

Let me quickly check your account. Allow me couple of minutes and please do not press the back button and also avoid using other application for us to stay connected without any interruption.


Thank you for being a valuable customer for such a long time. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.

AS i go through your account you have


You can download

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.


Xfinity App:
For Cable Customers: The Xfinity app allows customers to easily gain access to self-help information and troubleshooting steps on their devices. Manage technician appointments, including rescheduling. Make payments and view billing information. Allows to manage account and view account information remotely. It allows you to view outage information Application is available on App Store and play store for iOS and android devices.
For Internet Customers: The Xfinity app allows customers to view online/offline status of your modem, restart your modem, run a speed test, view Xfinity video devices on your account, Troubleshoot Xfinity video devices and check on service-impacting outages and find nearby hotspots with the interactive map. It allows activating and managing/customizing new equipment. You can view current bill amount and due date, plan details and outage maps and view your billing cycles data usage. It helps to manage technician appointments, including rescheduling. Make payments and view billing information. It allows to manage account and view account information remotely. Application is available on App Store and play store for iOS and android devices.
Xfinity Stream App: Turn any screen into a TV with the Xfinity Stream app — included with your Xfinity service. You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device. Schedule and manage recordings from any device. Stream DVR recordings from anywhere. Download DVR recordings and watch offline. You can download the Xfinity Stream app on your phone or tablet from Play Store or App store. You can either watch online on a larger screen? Visit xfinity.com/stream





As you have forget what services you have signed for
i did my best to let you know and provide you billing details as well. I appreciate your time and patience.


We both have done it! I must say that you are the most understanding and polite customer I had today! Much appreciated!




I will be happy to assist you again, Is there anything else i can help you with ?


Thankyou for contacting x-finity chat support . have a nice day.




I'm sorry about the wait. I'm still working on this. please bear with me just a little bit longer and thanks again for your patience



As I can check your account here. You have only cable service and i have an amazing offer on internet as well. Would you like to add internet services as well?


We have different offers on internet like

products or modem= XB3

75mbps = Connect
200 mbps = Connect more

700 mbps = fast


XB6

800 mbps = superfast


XB7 & XB8

1000 mbps = gigabite

1200 mbps= gigabite extra





As per your need, i recommend you Xfinity internet plan named connect which provides 75 mbps speed which allows up to users and monthly charges $54 for you. would you like to activate this one?




As I can check your account here. You have only internet service and i have an amazing offer on cable as well. Would you like to add cable services as well?


Cable package

10+ channels= Choice T.V

125+ channels = Popular T.V

185+ channels= Ultimate T.V




I am Glad to know that you are adding this package in your internet services.
Give me a couple of minutes so, that i can activate this plan for you.




Congratulations! your internet plan has been activated, enjoy our services.