Notes
Notes - notes.io |
elle spoke to:PEGGY
issue: NEED ATECH TO HOOK UP THE WIRING AND SHE UPSET COX THE PERSON THE SHE TALKED YESTERDAY IS PROMISE HER TO GIVE A CALLBACK TO GIVE A EARLEIST APPOINMENT
reso: SET THE TECH/ AND SCHEDULE A CALLBACK AFTER 30 MINS
cb#(302) 384-415
ticket: CR089201057
eoc
###########################
acc# 8773404121443362
elle spoke to: tushal
issue: billing issue
reso: connect over billing
cb# 617) 320-5696
ticket: CR089207079
eoc
###########################
acc# 8499100090432245
elle spoke to: alex
issue:want a breakdown with his bill
reso: connect over billing
cb# (813) 849-3965
ticket: CR089208156
eoc
###########################
acc# 8299600062192612
elle spoke to:stephen
issue: cable box issue
reso: utilize itg/ send signals/ issue resolved
cb# 8046471152
ticket:CR089213158
eoc
###########################
acc# 8299310110518814
elle spoke to: melanie
issue:
reso:
cb#
ticket:
eoc
###########################
acc# 8499051140332887
elle spoke to: albert
issue:modem activation
reso: utilize itg/ send signals/ advice him to call us back to confirm the resolution
cb# CR089215296
ticket:CR089215884
ticket:CR089215296
eoc
###########################
acc# 8773404010930628
elle spoke to:robert
issue:calling to sched a tech
reso:need to bypass the troubleshooting process to be routed to send a tech
cb# 9089638829
ticket: CR089221869
eoc
###########################
cc# 8499053470119405
elle spoke to:richard
issue:landline no dil tone
reso: utilize itg/ issue resolved
cb# 7323882385
ticket: CR089228376
eoc
###########################
acc# 8993115190020378
elle spoke to: daneil
issue: flex activation
reso:utilize itg/ send signals/ complete the sodi on the account/ issue resolved
cb# 570) 560-3454
ticket: CR089235444
eoc
###########################
acc# 8299420631805671
elle spoke to: uushna
issue:
reso:
cb#
ticket:
eoc
############################
acc# 8499050990091908
elle spoke to: anthony
issue:cable box activation
reso: utilize itg/ send signals/ routed to send a tech
cb# (856) 343-2543
ticket: #CR089246705
eoc
###########################
cc# 8499100090104612
elle spoke to: yvonne
issue: cx is confuse why she still getting a new equipment while she didnt ask to ship her equipment
reso: educate the cx that comcast will detect that all the equipment that she have is old and need to be replcae but she said that the old equipment is still working fine so not be gonna problem anymore/ advice her to bring back all the new equipment to the store/ issue resaolved
cb# (215) 353-2557
ticket: CR089249438
ticket: CR089250136
eoc
###########################
cc# 8299700044107397
elle spoke to: demetrio
issue: modem activation
reso: utilize itg/ send signals/ routed to send a tech/ set a tech
cb# 44399500
ticket:CR089253883
eoc
###########################
cc#
elle spoke to:
issue:
reso:
cb#
ticket:
eoc
###########################
cc# 8299700051798591
elle spoke to: thais
issue:modem activation
reso:utilize itg/ set up the wifi and password/ issue resolved
cb# 4435459663
ticket: CR089262051
eoc
###########################
cc# 8299400120944553
elle spoke to: brandon
issue: modem no connectivity
reso: utilize itg/ send signals/ issue resolved
cb# 240) 210-3034
ticket: CR089263949
eoc
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