Notes

Acc# 8299420641169290
Callback# 8582487896
2.0:
1.0:


Joy spoke to: Eric
Issue: tech didn't show up
Actions taken: as per checking the appointment status is on held, tagged as customer not home but as per cx, he was at home all day waiting for the technician // received a call multiple times from the automated system saying that the tech is already outside waiting and will leave in ten minutes if cx will not show but cx had been checking but no technician visible in the area at the time // ecm-tech go back, rescheduled at 3-5pm // EOC

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Acc# 8773404060457092
Callback# (860) 280-6896
2.0: CR089343562
1.0:


Joy spoke to: Anne
Issue: wants to set up appointment for technician to come and set up rented modem
Actions taken: process technician appointment // informed the cx of the appointment time om 5/19 at 2-4pm // connected to billing

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2303 nony ave north nj 08260

Acc# 8499050130379759
Callback# (609) 266-8969
2.0:
1.0:


Joy spoke to: Armand
Issue: wants to cancell the appointment for the tech and will callback if they have available time for the tech
Actions taken: cancelled the apointment // EOC

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Acc# 8773102933295257
Callback# (561) 501-8150
2.0: CR089347368
1.0:


Joy spoke to: John
Issue: wants to activate cameras
Actions taken: connected to XH seurity technical

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10

Acc# 8299600831259056
Callback# (434) 270-5063
2.0:
1.0:


Joy spoke to: Michael
Issue: wants to activate service
Actions taken: Run ITG // modem offline // sent signals // modem still offline // routed to tech // unable to set tech // sodi open // informed cx that we will callback once appointment is available // EOC
CR089351434
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Acc# 8299400482254104
Callback# (443) 622-9244
2.0:CR089354128 CR089354238
1.0:


Joy spoke to: Heather
Issue: wants to have tech because cables too short, cannot connect modem
Actions taken: run ITG routed to tech // appointment set on 8/14 at 1-3pm // EOC
CR089353208
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Acc# 8499050410292516
Callback# (856) 404-7486
2.0:
1.0:CR089355800


Joy spoke to: Deasha
Issue: no outlets on the place
Actions taken: cx wants to have technician to install wires // run ITG // routed to tech // appointment set on 5/14 at 4-6pm // EOC
CR089355800
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Acc#
Callback#
2.0: CR089383808
1.0:


Joy spoke to: William
Issue: cable restarts every 15 mins
Actions taken: Run ITG // diagnose box and the satus of the cable bos is on red, routed to tech // appointment set on 5/14 // EOC
CR089358678

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PAM606872460
2037435096


69012128w7/ac5079
c
model: ac1200
mac: c89e433dac38 c89e433dac39
c6230
Acc# 8299400462745972
Callback#
2.0: CR089374151
1.0:


Joy spoke to: Thomas
Issue: wants to activate cable
Actions taken: run ITG // sent signals // cx can able to follow on screen activation but encountered error on verifying account // informed the cx that the info of the cable box is correct // left the box connected, if there is still issues, cx can swap the cable box or have a tech // cx choose to swap the box since cx will also return oldboxes to the store // EOC

CR089364509
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Acc# CR089384825
Callback# (240) 755-5622
2.0:
1.0:


Joy spoke to: jeanette
Issue: internet activation
Actions taken: run ITG // added modem to the acount // provisione ddevice // cx having trouble with connecting // refer to OEM // EOC
CR089372757
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Dman&Kahlil
Ybmkq@412


Acc# 8993210230273887
Callback#
2.0:
1.0: CR089389708


Joy spoke to: Kahlil
Issue: internet atcivation
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR089388909
CR089389005

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00314
304
80D04A7946B9
CR089402126
Acc#
Callback#
2.0:
1.0:


Joy spoke to: Richard
Issue: wants to reactivate service
Actions taken: activated equipment // run ITG // provisioned device // cx can connect // sent signals to tv and cx can see pictures and remotes are working now // cx also had dial tone issue resolved
CR089404040
CR089402126
CR089413303
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QueenBee
Aguada7272!


Acc# 8299700060458476
Callback# (608) 772-9308
2.0:
1.0:


Joy spoke to: Sarah
Issue: wants to change the wifi name and password
Actions taken: as per cx, she had 3 different reps but unable to reset the wifi name and password // utilize MSO // cx can connect to new wifi name and password // issue resolved // EOC
CR089408475
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DaySquad
8566905858
Acc# 8773201803774548
Callback# (603) 261-1580
2.0:
1.0:


Joy spoke to: Kimberly
Issue: wants to activate internet
Actions taken: check connections // sent signals // tried another outlet // cx checked if this line is nstill connected and active // as per cx, the line outside is cut off // sending signals completed // routed to tech since modem still offline // set appointment on 5/15 // EOC
CR089412453
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Acc# 8499050560548725
Callback# (856) 265-6520
2.0:
1.0:


Joy spoke to: Clifton
Issue: internet activation
Actions taken: RUn ITG // sent signals // provisioned device // reset the wifi name nad password of the modem // cx can connnect and surf the internet // issue resolved but as per cx, internet is still slow // EOC
CR089415691
CR089416717
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Rene
Tiger007*

Acc# 8773103690177621
Callback# (781) 323-0204
2.0:
1.0:


Joy spoke to: Rene
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connec and surf the internet // cx connecting new computer and might take some time but got an equipment that is connected // issue resolved // EOC
CR089420899

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358642091067337
2155268479
metro
3731200191532564188
friday
tlk20637
Acc#
Callback#
2.0:
1.0:


Joy spoke to:
Issue:
Actions taken:

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greatgrandma
7dwarfs!
8993211780018417
Joy spoke to: John
Issue: wants to activate internet
Actions taken: run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // Issue resolved
vCR089447341


8993211780018417
Acc# 8993203930119781
Callback#
2.0:
1.0:


Joy spoke to: Brandi
Issue: internet not working
Actions taken: run ITG // encountered problem on tools connected to supervisor
CR089446769
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Acc# 8499051150026049
Callback#
2.0: CR089440001
1.0:


Joy spoke to: Betty
Issue: wants to activate new modem
Actions taken: Run ITG // reset wifi name nad password // provisioned device // cx can connect and surf the internet // issue resolved
CR089440001

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Acc# 8499101710789303
Callback#
2.0:
1.0:


Joy spoke to: Laura
Issue: Wants to add mobile
Actions taken: assisted the cx in adding device // EOC

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Acc#8299400010616642
Callback#
2.0:
1.0:


Joy spoke to: Alanna
Issue: wants to have an update about the reconnection of the wires outside
Actions taken: educated teh cx that this will usually take 7-14 business days // informed the c that she will be notified once tech will work outside

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