Notes
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410 610 7960
kelly to Nevelin (FV)
> cmac add : 00403690ED7E
> MT8733
> Modem activations
> ran itg // issue resolved
> Eoc #CR089335806 // CR089337478
8299700044089611
202 468 9609
Kelly to John (FV)
> notes on the account
8773106110296996
978 675 6156
Kelly to John (FV)
> the costumer wants to end his service this coming may 31st 2023 / connect to the costumer solutions dept / rep. kwidjo takeover the call / eoc #CR089345439
8993114560039183
570 406 3080
Kelly to Justin (FV)
> apple iphone 13 pro alphine green
> 8906 card on file
> the costumer has damage the phone however the XMPP has been remove and the costumer didnt confirm the status of the phone // rep. ben from the mobile care dept takeover the call / eoc
8499050010105860
240 498 1964
Kelly to Brian (FV)
> modem activations
> ran itg // issue resolved
> eoc #CR089350991
#CR089353864
8773201820306084 / 8773201820063669
603 345 6947
Kelly to Tim Byrd (FV)
> wants to transfer the phone #6034974946
> connect to loyalty department under business // rep. ashley takeover the call and will connect to residential after they disconnect the phone number // eoc #CR089363375
8499102350073362
8773103231778408
8499102780153222
267 338 8492
Kelly to Pamella (FV)
> call got dc // endorse to support
8299600580104883
213 842 1044
Kelly to Donald (FV)
> cable box activations
> sn #7744 / outlet C
> ran itg // reroute for tehc apt // educ the cx about the process / cx refused for tech / eoc #CR089381099
> cable box offline , needs servicemen to be dispatched
> the wall outlet on the room is unresponsive
8499200142102224
302 388 5647
Kelly to Rosalyn (FV)
> wants to update xfinity password
> assist the costumer // got her consent // Eoc
8993112890183952
484 947 3442
Kelly to Gabrielle (FV)
> modem activations
> confirmed that theres no wall outlet on the cx's end
> ran itg to reroute for tech
> skip walkthrough steps
> educ the cx about the process
> Eoc # (no ticket created // error) SRO has been submitted successfully. However ticket linking failed. We are redirecting to TicketSummary page. // Error received from back end while sheduling TruckRoll:Invalid Fields in Timeslot ID(ConversationID)
2001:0558:4052:004C:6419:850D:9D29:804A
kVKy8mlC
bobtammy
Fatboy8166+
8993212310325116
304 780 0122
Kelly to Tammy (FV)
> Modem Activations
> ran itg // issue resolved
> eoc #CR089397059
8299420040501259
240 386 7327
Kelly to Narisa (FV)
> modem activations
> ran itg // reroute for tech apt
> educ the cx about the process
> Eoc #CR089404112
AC4CA544DDE8
8499100027599124
410 746 1936
Kelly to Marc (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR089416728
8993205720005658
484 947 3442
Girt.Brenda
bertha159
Girt.bertha
vyWRAIlI0Tt
8993208170354485
814 923 6504
Kelly to Brenda (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR089425863
8773110181302394
413 210 8883
Kelly to Maria (FV)
> flex activations
> xre - 10000 error code
> open pending order needs to be completed after 24 hours
> educ the cx about the process
> eoc
4455 Connecticut Ave Nw Apt 710, Washington, DC 20008
8299700044105888 // 1542
513 255 3382
Kelly to kailin (FV)
> modem activations
> 0040366C6B27
> MB7621
> ran itg / issue resolved
> Eoc #CR089432030
8773102950562589
774 328 2321
Kelly to Cynthia (FV)
> the costumer has ongoing issues about the intermittent connectivity and speedtest failure / the call got dc / endorse to support / eoc #CR089436545
Granger
BAIA@650
8299400190250642
410 275 4318
kelly to Jaime (FV)
> modem activations
> ran itg // issue resolved
> eoc #CR089440073
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