Notes
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Issue:cx called in to get prepaid service they disconnected the regular service and return equipment wanted to get prepaid/
Reso:edu cx to contact prepaid dept./contact prepaid and advised cx that there is a non-pay disco order that need o need 24 huours to complete then she can visit any Boost store to set up prepaid-cx understood--eoc
Verified: Yes
Transferred:No
Ticket#: NO ITG
Callback#:540-5331769
SN#:
Cmac#:
Model#:
8299310110336621--
=========================================
Lynn spoke with:Natasha
Issue:new modem activation/CDV
Reso:checked ACSR/ Ran ITG/followed ITG/
sending activation signal/modem activated_
Verified:Yes
Transferred:NO
Ticket#:CR089512558/
wifi name:LITTLEROSE
Password:budsacd2343
Callback#:215-2008894
SN#:
Cmac#:
Model#:budsacd2343
LITTLEROSE-wifi name
password:budsacd23
8499100027581841-
=========================================
Lynn spoke with:transfer agent/Claudia
Issue: CDV issue
Reso: checked ACSR/cx said like toget the old number back
TN in question : #860-2557369/check TN inventory seems not available on inventory /Ran ECM request to recover the old number back--finally managed to add back TN # 860-2557369- Ran IMS/Ran IG/followed ITG/sending activation signal/Phone activated-
Verified:Yes
Transferred:No
Ticket#:CR089521162/
Callback:--/860-2557369-203-2177362
SN#:
Cmac#:
Model#:
8773400150874485--
=========================================
Lynn spoke with:Bernard
Issue:new modem activation
Reso: checked ACSR/Ran ITG/followed ITG
sending activation signal/modem offline-heads up for-
-done appoinment-
Verified: Yes
Transferred: No
Ticket#:CR089536224-
Callback#:678-4513047
SN#:
Cmac#:
Model#:
8299610253776685-xm pitch
=========================================
Lynn spoke with: Kathleen
Issue: new cable box activation
Reso:checked ACSR/Ran ITG /checking connection-still no signal/power cycle multiple times still no signal/system detected SRO open cx said there was comcast tech yesterday outside in the pole//Launch SRo on ITG routed to reschedule a Tech/edu cx about it and done rescheduled edu this tech will check everything--on set cx installed the old box and working---just the new box no signal-
Verified:Yes
Transferred:NO
Ticket#:CR089541790
Callback#:609-
SN#:
Cmac#:
Model#:
=========================================
Lynn spoke with:transfer agent/ Maria
Issue:ask some help to complete the Sodi
Reso: checked ACSR/edu agent no access on SODI edu to Ran ECM/ for Sodi Completion/eoc
Verified: Yes
Transferred:NO
Ticket#:CR089544431X1
Callback#:412-4990883
SN#:
Cmac#:
Model#:
8993210480211546-
=========================================
Lynn spoke with: Arnie
Issue: new modem activation
Reso: checked ACSR/Ran ITG/followed ITG/sending activation signal//modem activated_
Verified: Yes
Transferred: No
Ticket#:CR089546488
Callback#:978-6970500
SN#:
Cmac#:
Model#:
8773105140642773-
========================================
=Lynn spoke with:Kristin
Issue:owned mdem activation
Reso: checked ACSR/ Ran ITG/followed ITG/
sending activation signal/modem activated-
Verified: Yes
Transferred: No
Ticket#:CR089547751-completed ITG 2.0/not related issue
CR089548434-
Callback#:804-5869166
SN#:
Cmac#:
Model#:
8299600160400388-
=========================================
Lynn spoke with:Chuck
Issue: new modem activation
Reso:checked ACSR/Ran ITG/followed ITG/
sending activation signal/modem activated_
Verified: Yes
Transferred:No
Ticket#:CR089552007
wifi name:39NorthNeckRoad
pass:quarterdeck
Callback#:617-9693200
SN#:
Cmac#:
Model#:
39NorthNeckRoad/quarterdeck
8773105210002890- xm pitch
=========================================
Lynn spoke with:John
Issue: wifi ready modem
Reso:checked ACSR/need to add the modem/added CMAC #8C6A8D5D8F75- Ran ITG/followed ITG/
sending activation signal- setting up wifi nameand password-/modem activated-
Verified: Yes
Transferred:No
Ticket#:CR089556314
wifi name:onlyphams
pass:Picky101!
Callback#: 757-897
SN#:
Cmac#: 8C6A8D5D8F75
Model#:
onlyphams/ wifiname:
Picky101!
8299600831262951- xmpitch
=========================================
Lynn spoke with: David
Issue:no internet/ RDK03033
Reso: checked ACSR/cx said his service working 2 days ago
however stop working /added there is a contruction going on next to his property his afraid the line disconnected from the box outside/need a tech to check/Ran ITG/followed ITG/ITG routed to eror RDK #03033 routed to Tech- done appointment--eoc
*Add on issue: Cx not at home during the tech visit but he can recieve a call/notif and he can monitor on his phone if his service back online --just he need a tech to check the outside connection---
Verified: Yes
Transferred: NO
Ticket#:CR089559146
Callback#:603-3610421
SN#:
Cmac#:
Model#:
8773102720611989-
=========================================
Lynn spoke with: Rebecca
Issue: new modem activation
Reso: checked ACSR/cx like to activate a new modem-
Ran ITG/followed ITG/sending activation signal/
Verified: Yes
Transferred: No
Ticket#:CR089563913-Lynn spoke with: Rayzughn
Issue: new modem activation
Reso:checked ACSR/Ran ITG 2.0/Followed ITG/
sendng activation signal//modem offline--heads up for a tech- done appointment-
Verified: Yes
Transferred:No
Ticket#: #CR089568581
wfi name:Chapman
password:CHAPr0316
Callback#:
SN#:
Cmac#:
Model#:
Chapman/Rjc#0316
CHAPr0316
8993207160235407
=========================================
Lynn spoke with: Carol
Issue: cable box issue/
Reso: checked ACSR/edu to contact Bulk video tech/
done xfer--eoc
Verified: Yes
Transferred:Yes- Bulk Video Tech
Ticket#:
Callback#:26-6099274
SN#:
Cmac#:
Model#:
2507 farming valley Pensylvania 19006
crescent Field 2116 unit
8499101430187507-
=========================================
Lynn spoke with: Rayzughn
Issue: new modem activation
Reso:checked ACSR/Ran ITG 2.0/Followed ITG/
sendng activation signal//modem offline--heads up for a tech- done appointment-
Verified: Yes
Transferred:No
Ticket#: #CR089568581
Callback#:804-6059677
SN#:
Cmac#:
Model#:
8299600151120748
=========================================
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Lynn spoke with:
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Lynn spoke with:
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