Notes
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CR089502678
CB:(860)712-2959
Acc:8773400240405860
Issue/Resolution:modem activation,ran itg for activation,set up wifi name and password,routed to tech appointment,issue resolved
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Roj talked to Emma Nelson-Y
CR089505980
CB:(917)494-3596/(617)458-2830
Acc:8773103241709690
Issue/Resolution:modem activation,ran itg for activation,completed service order in account through ECM,routed to tech appointment,issue resolved
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Roj talked to Jillian Marron-Y
CR089509095-2.0
CB:(443)458-8365
Acc:8299400100824775
Issue/Resolution:modem activation,ran itg for activation,contacted ECM to stop seasonal on account-eduacted cx it would take 30 minutes for the services to resume,transferred to billing dep because cx has concernhs about her bill in the App,EOC
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Roj talked to Colleen Porter-Y
CR089513070
CR089514894
CB:(571)552-1715
Acc:8299610264096289
Issue/Resolution:modem activation,put device in active status,ran itg for activations,set up wifi name and password,ran itg for xFI pods activation and walk through cx on the app activation,transferred cx to support to continue activating other cable boxes,EOC
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Roj talked to Mitali Handoo-xm pitch-Y
CR089528332-2.0
CB:(703)731-0621
Acc:8499101130352849
Issue/Resolution:own to rent gateway (1001675409522097),cx has questions about her bill-educated cx,modem activation,ran itg for activation,set up wifi name and password,endorsed to support,EOC
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Roj talked to Chris Torres-Y
CR089532761-2.0
CB:(732)201-5000
Acc:8499052690018512
Issue/Resolution:cable box activation,ran itg 2.0 and bypassed it since cx said he doesn't have problem with internet,added device in account and rental fee for box - PAK802269328,cx wants to get a callback after 10-15mins because his phone bat is dying,endorsed to support,EOC
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Roj talked to Caitlin Cook-Y
CR089535604
CB:(610)750-2779
Acc:8993111960104328
Issue/Resolution:flex box activation,ran itg for activation,walk through on screen activation,issue resolved,cx has questions about ACP,transferred to ACP dep,EOC
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Roj talked to Jianang Li-xm pitch-Y
CR089537912-2.0
CB:(540)449-5203
Acc:8773102272912454
Issue/Resolution:added device on account,own modem activation,rean itg for activation,issue resolved
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Roj talked to Marcos Da Silva-Y
CB:(240)728-4662
Acc:8299420651592407
Issue/Resolution:internet not working,cx asked for a spanish rep,transferred to spanish dep,EOC
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Roj talked to Yvonne Gilbert-Y
CR089542658-2.0
CB:(267)622-7234
Acc:8499100226350402
Issue/Resolution:ghost call-while waiting for cx response call was disconnected,endorsed to support,EOC
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Roj talked to Rykeira Crowell-Y
CB:(443)773-2311
Acc:8299400462939781
Issue/Resolution:mobile activation,call got disco while in the process of transferring to mobile care dep,EOC
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Roj talked to Sally Hardy-Y
CR089544619
CB:(304)671-2371/3042600928
Acc:8299310030398826
Issue/Resolution:cable box activation,cancelled all IP,ran itg for activation,issue resolved
----------------------------------------------
Roj talked to Josh Henry-Y
CR089547677
CR089549835
CB:(201)410-0606
Acc:8773404010931212
Issue/Resolution:completed service order,modem activation,ran itg for activation,set up wifi name and password,issue resolved,walk through cx in activating cable box-on screen activation,ran itg for cable box activation,issue resolved
----------------------------------------------
Roj talked to Jade Crisanti-Y
CR089554129
CB:(412)287-1176
Acc:8993212960273517
Issue/Resolution:added device in account,modem activation,ran itg for activation and routed to tech-educated cx she has existing,EOC
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Roj talked to Jocelyn Tyree-Y
CR089556103-2.0
CR089556864
CB:(609)977-3769
Acc:8499050890122829
Issue/Resolution:cable box not working-asked to be activated,disabled box in CSG so it was put on active,ran itg for activation,issue resolved
----------------------------------------------
Roj talked to Winfred Washington-Y
CR089559749
CB:(434)473-4406
Acc:8299600811255256
Issue/Resolution:completed service order,ran itg for activation,issue resolved
----------------------------------------------
Roj talked to Erin Barton
CR089565180
CB:(802)370-5813
Acc:8773500020267479
Issue/Resolution:flex box activation,ran itg for activation and routed to tech appointment but cx don't want to,EOC
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Roj talked to Sarah Mercury
CR089565841
CB:(847)372-6438
Acc:8772106007832235
Issue/Resolution:modem and cable box activation-account under west div,transferred to west div hsi dep,EOC
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Roj talked to David Jochnowitz
CB:(518)669-7278
Acc:8299700044119822
Issue/Resolution:change service order in account-from connectmore to fast,EOC
----------------------------------------------
Roj talked to Laura Handberry
CB:
Acc:
ISSUE/resolution: cx cannot hear that I'm talking in the line,opening spiel 2 times but call got disconnected,EOC
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Roj talked to Catrice Drew
CR089568610
CB:(551)200-2953
Acc:8499053542378278
Issue/Resolution:cx wants to have tech on set of the call,ran itg 2.0 bypassed itg to have a tech appointment,EOC
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