Notes
Notes - notes.io |
Issue: cx wants to retain number but change the phone from own to monthly payment phone
Resolution: educated cx//transfer to mobile care
AN: 8993208000130071
Callback #:(724) 304-7425
******************************
Rei spoke to Marissa
Issue: Flex box error code issue
Resolution: run itg//no picture//reboot modem//restart xi set yp box//itg routed to wait for an hour for resolution//educated cx//recap//eoc
#CR089647494
#CR089646054
rdk-03103
AN: 8499052360141867
Callback #:(732) 673-3260
******************************
Rei spoke to Fred Meymandi
Issue: modem activation
Resolution: run itg//modem has network intermmitency//itg routed to tech appointment//cx dont want tech//cx wants to use the old modem//run itg//issue resolve//eoc
#CR089650727
#CR089650373
#CR089651165
#CR089651299
80cc9caddc10
AN: 8299420340628653
Callback #:(240) 751-2991
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