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You will receive a call from our Automated System before the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem.
If you are not available for the technician visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you. You will also get an email with all the details of appointment scheduled.
You can download the Xfinity app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.
We are following the advice of government and public heath officials by limiting contact as much as we can. Now we are taking extra precautions to limit the spread of virus. Before I schedule an appointment: Has anyone in the home tested positive for the virus?
I will also add you to priority waiting so that if any of the visit of other customer gets cancelled then the technician may contact you in place of that. Thus you can have your technician before the estimated time and this will help you to resolve your issue within shortest possible time.
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