Notes

1606 wales apt 101 pa 19130

PX013ANC
Acc# 8499051640641720
Callback# (609) 533-3677
2.0:
1.0:

Joy spoke to: Pierre
Issue: wants to transfer service
Actions taken: as per checking, previous service from old address is disconnected // connected to sales team // EOC


*****************************


Acc# 8299420620759434
Callback# (732) 319-6713
2.0:
1.0:

Joy spoke to: Walter
Issue: having hard time connecting tv
Actions taken: run ITG // assisted the cx in connecting device to internet // pods is working // cx will make sure that the password will be correct and will callback if having issues // EOC
CR089590571



Shelf - wire
*****************************


Acc# 8499052280815848
Callback# (732) 216-8045
2.0:
1.0:

Joy spoke to: Mike
Issue: reporting damage by tech when installing service
Actions taken: as per cx, the technician might lost balance and hold n the shalf and applied pressure // as per cx, it might cost not much $100 // created ticket for the damage complaint // cx available at evening between 5-9pm // EOC
ECM0001709431

*****************************
50uq70
50uq7070zue

Acc# 8499100217556082
Callback# (267) 536-8700

2.0:
1.0:

Joy spoke to: Jennifer
Issue: wants to have a tech, no outlet in the address
Actions taken: as per checking the account, services under review by los prevention team // advised cx to call the provided number // EOC


*****************************


Acc# 8993115140723147
Callback# (570) 447-2101

2.0:
1.0:

Joy spoke to: Bonnie
Issue: got new tv nad want to connect cable on it
Actions taken: assisted the cx on putting the tv to correct input // assisted the cx in pairing the remote to new tv // issue resolved

CR089595894
Status
*****************************


Acc# 8499052450435666
Callback# (609) 529-9382
2.0:
1.0:

Joy spoke to: thomas
Issue: made a payment and wanna make sure that it went thru
Actions taken: as per checking, payment encountered error, connected to billing to make payment // EOC


*****************************



Acc# 8499100226354982
Callback# (856) 449-7314
2.0: CR089606613
1.0:

Joy spoke to: Mary
Issue: Wants to activate internet
Actions taken: Run ITG // modem offline // cxtried another outlet but stil the same and no changes of the status of theh equipment // routed to tech // appointment set on 5/17 at 7:30-9am // EOC
CR089605236

*****************************
channel will be available in a moment

to be announced


ma1316ewg482
paq701716355
Acc# 8499053330013624
Callback# (908) 963-3558
2.0:
1.0:

Joy spoke to: Robert
Issue: got new additional cable
Actions taken: got top be announced on the screen // run ITG sent signals // tv changes and restarted // as per ITG, signals should resolve the issue and may take up to 60 mins to resolved // informed the cx // EOC
CR089609551

*****************************





Acc# 8299400312526952
Callback#
2.0: CR089613293
1.0: CR089613925

Joy spoke to: Timothy
Issue: wants to activate internet
Actions taken: Run ITG // sent signals // modem offline // routed to tech // cx refused for tech // closed the ticket but cx notice that the light is blinking white // cx do the activation on the app // cx abled to change wifi name and password and cx can conenct and surf the internet // issue resolved // EOC


*****************************


Acc# 8495753850367029
Callback# (941) 993-9147
2.0:
1.0:

Joy spoke to: chris
Issue: wants to activate cable
Actions taken: as per checking, account from central division and equipment is disabled // connected to central division // EOC


*****************************


Acc# 8499100027360204
Callback# (781) 325-2600
2.0: CR089616529
1.0:

Joy spoke to: Teresa
Issue: wants to apply seasonal hold to the account
Actions taken: connected to billing


*****************************
JF(
!F2
UCH

Acc# 8299400023674943
Callback# (732) 762-8512
2.0:
1.0:

Joy spoke to: Bhumi
Issue: wnats to know where is her tech
Actions taken: informed the cx that her appointment has been reschedule // check earlier time, informed the cx that the wend one is the earliest // cx will disconnect the service // EOC


*****************************
3042797071

3047248183

905851FD016C
905851FD016D 4140


Acc# 8299310070245473
Callback# (304) 279-7071
2.0:
1.0:

Joy spoke to: Megan
Issue: wants to activate service
Actions taken: completed the transfer of service // run ITG // modem offline // tried 3 outlet/all out already but the modem is still offline // informed that cx that if modem is offline, equipment not receiving signals, equipment will not work // cx requested for supervisor // sup will callback // EOC

CR089625984
*****************************
2001:0558:4023:0063:4553:f419:7323:5ba0

f0463b30bcac

901Acaa



Acc# 8773110990026481
Callback# (413) 210-0975
2.0:CR089634750
1.0:

Joy spoke to: Amy
Issue: wants to activate internet
Actions taken: run ITG // modem offline // checked connections // sent sigals // modem offline // cx still see that there is no light from online // routed to tech // set appointment on 4/17 at 10-12am // EOC
CR089633777

***************************** madera
12
350warren st unit 521 madera studio jersy city nj 07302
157
Acc# 8499100027187201
Callback#
2.0:
1.0:

Joy spoke to: Carmel
Issue: wants to tranfer to another address
Actions taken: new address is 350 Warren St Unit 157 Jersey City, NJ 07302 // it is a Modera Lofts // sales team already closed informed the cx to give callback tomorrow mornig between 8am-9pm // EOC


*****************************

christine
Babyjj#16


Acc# 8499052510523287
Callback#
2.0: CR089648396
1.0:

Joy spoke to: George
Issue: activating new modem
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR089648396

*****************************


Acc# 8299400472519060
Callback#
2.0: (443) 771-6697
1.0:

Joy spoke to: Samantha
Issue: HBO inquiry
Actions taken: cx unresponsive // agent disconnect the call // EOC