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Issue: cx wants to activate modem
Resolution: cx has home security tech appointment and we cannot activate modem because only the technician that will install the home security is also the one who will install the modem//educated cx but cx wants to activate modem and wants to cancel the appointment from home security//transfer to xfinity home security technical//eoc
AN: 8299600143698082
Callback #: (304) 521-9970
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Rei spoke to Becky Walters
Issue: cx wants to transfer to a new address but dont have a new account to that address yet
Resolution: educated cx that new sales dept and national movers dept are close on Weekends and they can call back on Monday to create the account to the new anddress and transfer the services//eoc
AN: 8499102300601361
Callback #:(610) 247-7261
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