Notes
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AN: 8499050890051879
CBN: 609 989 9865
636 9388
ISSUE: 50 %
customer called in with regards to a spam call they got claiming to come from Xfinity.
RE- educated the customer that the number doesn't come from us. and we appreciate him calling in with regards to this matter.
//////////////////////////////////
SPOKE TO: dale
AN: 8993110470036319
CBN: (717) 542-2605
ISSUE: 4075C3E55A0C
Sammie3250
dale3250
CR Ticket #CR090052326- 2.0
//////////////////////////////////
SPOKE TO: natasha/ vincent
AN: 8499050180029767
CBN: 215 704 1482
ISSUE: XI11WN9223504E6AALCO
xre
CR Ticket #CR090058805- 1.0
//////////////////////////////////
SPOKE TO: barbara
AN: 8499100021956221
CBN: (215) 815-4850
ISSUE: sn: M116288TLC354
xre00250
CR Ticket #CR090062791- 2.0
6143
CR Ticket #CR090065536- 1.0
//////////////////////////////////
SPOKE TO: cara
AN: 8773405080517161
CBN: (203) 996-6917
ISSUE: modem- 80D04A680958
ccwifi
crystal1
CR Ticket #CR090069709-20
//////////////////////////////////
SPOKE TO: joseph/ megan
AN: 8773201350351724
CBN: 321 961 7610
ISSUE: xre10k
6033975942
14987D0F48FD
35 89
high speed
basic channels
sup take over
//////////////////////////////////
SPOKE TO: ron
AN: 8499051460786944
CBN: (305) 562-8755
ISSUE:
CR Ticket #CR090099570-2.0
CR Ticket #CR090099658-2.0
manual tc
//////////////////////////////////
SPOKE TO: alec
AN: 8299400312528172
CBN: (641) 814-3900
ISSUE: modem- C0:94:35:2D:A0:67
p
CR Ticket #CR090103542-2.0
//////////////////////////////////
SPOKE TO: sheila
AN: 8773100020105553
CBN: (781) 335-5422
ISSUE: CR Ticket #CR090106805-2.0
//////////////////////////////////
SPOKE TO: jasmine
AN: 8299610243632592
CBN: (443) 306-4431 30mins
ISSUE: CR Ticket #CR090108952- 2.0
//////////////////////////////////
SPOKE TO: andrew
AN: 8499050190123857
CBN: (941) 320-5523
ISSUE: M1504EQ11648
CR Ticket #CR090110125-2.0
cable tv
CR Ticket #CR090112461-2.0
//////////////////////////////////
SPOKE TO: susan
AN: 8993112750108750
CBN: (717) 413-3208
ISSUE: banner- 2hrs ago
a new software update is available use your remote to select show detail
endorsed
//////////////////////////////////
SPOKE TO: erin
AN: 8499052720009838
CBN: (201) 951-0431
ISSUE: baseball team lst night
espn
mlb
call disco, endorsed
//////////////////////////////////
SPOKE TO: laura
AN: 8771401100574003
CBN: (773) 715-0015
ISSUE: xre00251
//////////////////////////////////
SPOKE TO: peter
AN:
37
CBN:
ISSUE: 06239 want to know the packages
transfer to new cx sales
//////////////////////////////////
SPOKE TO: agent, julie
AN:
CBN:
ISSUE:
//////////////////////////////////
SPOKE TO: charles
AN: 8299420631682203
240 370 1250
14 wichwood court apt t2 voltamor md 21209
CBN: 240 370 1250
ISSUE:
transfer to new cx sales
//////////////////////////////////
SPOKE TO: matt
AN: 8773105100977227
CBN: (508) 944-5576
ISSUE: wifi to be split 100C6B8F4C40
CR Ticket #CR0901287322 2.0
//////////////////////////////////
SPOKE TO: karen
AN: 8773403811234222
CBN: (860) 490-3745
ISSUE: cable- M11652TC0776
03003rdk
case
CR090138242
//////////////////////////////////
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