Notes
Notes - notes.io |
CB:(856)905-8426
Acc:8499051640323683
Issue/Resolution:cx inquires about her updated box order,cx wants to be sent a new one,processed shipping through gf1,EOC
-------------------------------------
Roj talked to Michael
CB:(717)446-1191-(717)446-1196
Acc:8993111300206700
Issue/Resolution:cx wants to activate mobile phone,transferred to mobile care dep,EOC
-------------------------------------
Roj talked to Micheal Kurdes
CB:(908)489-0122
Acc:8499052170042875
Issue/Resolution:cx is not responding at first but seems like cx cannot hear me,call got disco,endorsed to support,EOC
-------------------------------------
Roj talked to George Dodson/Daren
CR090053838-2.0
CB:(276)759-7067
Acc:8299600581045770
Issue/Resolution:modem activation,ran itg for activations and routed to tech appointment,issue resolved
-------------------------------------
Roj talked to Kathy J Harris
CR090059506
CB:(434)430-1511
Acc:8299600940492275
Issue/Resolution:cable box activation,ran itg for activation and bypassed itg to have a tech appointment as per cx request as she is having trouble with identifying the cables connected to it,issue resolved
-------------------------------------
Roj talked to Nancy Gambini
CB:(203)768-1065
Acc:8773402220039594
Issue/Resolution:cx is having problem with her netflix subscription with Xfinity-always asked her to sign up for it,cx already talked to a supervisor from billing dep and told her that she will just receive a callback,transferred to billing department but rep disconnected the call,tried to contact billing again,EOC
-------------------------------------
Roj talked to Monica Arencibia-fernandez
CR090073610
CB:(203)999-9542
Acc:8773400112728944
Issue/Resolution:tried to complete service order,modem activation,ran itg for activation and bypassed itg since cx will just try to set up wifi details on netgear app,offered for a callback to conbfirm resolution but cx don't want to,EOC
-------------------------------------
Roj talked to Sharon Kubick
CB:(860)597-4847
Acc:8773400240778597
Issue/Resolution:cx wants to sign up for prepaid internet service,call got disconnected while transferring to prepaid service,endorsed to support,eoc
-------------------------------------
Roj talked to CL Gibson/Lee
CR090088113
CR090090373
CB:(781)375-6255
Acc:8773100520296860
Issue/Resolution:reregister phone number,home phone activation and utilized no dial tone,issue resolved
-------------------------------------
Roj talked to Suzanne Ames-xm pitch
CR090094951-2.0
CB:(609)336-6468
Acc:8499052430145203
Issue/Resolution:modem activation,ran itg for activation,set up wifi name and password,issue resolved
-------------------------------------
Roj talked to Anthony Bennett Jr.
CR090098471-2.0
CB:(571)494-3172
Acc:8299610264084731
Issue/Resolution:modem activation,ran itg for activation and equipment on billing is not active,routed to tech appointment but cx already have one rescheduled it to earlier time and same date,EOC
-------------------------------------
Roj talked to Kenneth Stone
CR090102261
CB:(917)488-8052
Acc:8773102670180621
Issue/Resolution:modem activation,ran itg for activation and routed to tech appointment,EOC
-------------------------------------
Roj talked to Kimberley Mitchell
CR090110303
CB:(603)534-1320
Acc:8773201250658103
Issue/Resolution:modem activation,ran itg for activation and bypassed itg since call got disco,tried to complete service order on account but cx call got disconnected,endorsed to support,EOC
-------------------------------------
Roj talked to Debra Connaire
CR090107504
CB:(609)314-1871
Acc:8499051490231473
Issue/Resolution:cx cannot connect home security,transferred to home security dep,EOC
-------------------------------------
Roj talked to Kevin Gonzalez
CR090109223-2.0
CR090110703-2.0
CB:(475)281-6164
Acc:8773404133995508
Issue/Resolution:modem activation and routed to SOAK process,EOC
-------------------------------------
Roj talked to Shelma Cardona-xm pitch
CR090111802-2.0
CR090114541
CB:(717)708-0461
Acc:8993112420747243
Issue/Resolution:flex box activation,added flex box activation,ran itg for activation,issue resolved
-------------------------------------
Roj talked to Laverne Richardson
CR090118170
CB:(202)213-9931
Acc:8299700051788220
Issue/Resolution:phone number registration on XPG,ran itg for no dial tone as recommended in nbx corner,issue resolved
-------------------------------------
Roj talked to Dessence Lassiper
CB:(443)496-1017
Acc:
Issue/Resolution:cx wants to sign up for internet essential services- 21226,transferred to IE dep,EOC
-------------------------------------
Roj talked to Eileen Bryant
CR090124982-2.0
CB:(478)456-1163
Acc:8499102160474206
Issue/Resolution:modem activation,ran itg for activation,set up wifi name and password,issue resolved
-------------------------------------
Roj talked to Ed Beetar
CB:(202)660-3753
Acc:8299610243633921
Issue/Resolution:cx wants to create a new xfinity ID and password,shared HOW6396 to create one,EOC
-------------------------------------
Roj talked to John Deeb
CR090130411
CR090131525
CB:(860)614-5175
Acc:8773400170008296
Issue/Resolution:reregister home phone number,ran itg for activation and utilized no dial tone,issue resolved
-------------------------------------
Roj talked to Damiana Padilla
CR090133941
CB:(856)818-7898
Acc:8499050650229301
Issue/Resolution:flex box activation-XRE 00250,educated cx that she cannot use cable box and flex box at the same time,completed itg because call got disconnected,endorsed to support,EOC
-------------------------------------
Roj talked to Kimberly Thompson
CR090139734-2.0
CR090137704
CB:(978)726-1339
Acc:8773102933434302
Issue/Resolution:modem and cable box activation,ran itg for activation,set up wifi name and password,assisted cx to connect the cables,cable box activation and routed to tech appointment but cx don't want to proceed and just for wait 24 hours,issue resolved
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