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The clients desired resolution: cancel the reservation
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: i told the customer the time for the refund (3-10 business days)
What was the final outcome of the call: the reservation was cancelled free of charge
Resolved or Escalate: Resolved
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Nature of the Problem: customer called to change the dates, check in , check out
The clients desired resolution: change the dates
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: n/a
What was the final outcome of the call: the change was done
Resolved or Escalate: Resolved
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Nature of the Problem: customer called to cancel the reservation without penalty
The clients desired resolution: cancel the reservation
Did you call the hotel: YES
What was the outcome: i spoke with
Did you call AAS: YES
What was the outcome: i spoke with
What else did you do to resolve the situation: i told the customer the time for the refund (3-10 business days)
What was the final outcome of the call: the reservation was cancelled free of charge
Resolved or Escalate: Resolved
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Nature of the Problem: customer called to cancel the reservation without penalty
The clients desired resolution: cancel the reservation
Did you call the hotel: YES
What was the outcome: i spoke with
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate: Escalate
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Customer called to get the confirmation email.
I confirmed the email address and sent it to the customer.
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Customer called to get the hotel receipt.
I confirmed the email address and sent it to the customer.
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Customer is going to arrive late.
I advised the customer to call the property directly.
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