Notes

cx: Lisa

an: 8499052240031205

cb#: 2017415840

issue: basement cable box isn't working

resolution: run itg 2.0 // technician appointment

ct#: #CR090053778

pitch:

03003
hbnm
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cx: Renee

an: 8773403811137201

cb#: 2038309796

issue: don't want the 15 dollar activation fee from xfinity flex box

resolution: advised the cx to just remove the flex service to remove the fee but cx want to talk to supervisor instead and tried to educate but cx cut off the agent and she said she don't mind holdingon the line and wait for the supervisor

ct#: run itg 2.0 // #CR090056854

pitch:


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cx: Cara

an: 8993205570273695

cb#: 8147586490

issue: cx cant respond she seems having connection issue in her end // call disconnected // endorse to sup

resolution:

ct#: #CR090059329

pitch:


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cx: Bradley

an: 8299400331208988

cb#:2404759046

issue: general inquiry about scam call

resolution: educate the cx

ct#:

pitch:
8445369480

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cx: Linda

an: 8773201370260590

cb#: 6036887113

issue: wants to activate modem

resolution: run itg 2.0

ct#: #CR090067775 // cx will receive a call update after 2 hours

pitch:
Riverhome
isabella1
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cx: Luis

an: 8499053544312804

cb#: 551399

issue:

resolution:

ct#:

pitch:

plus
1dvr
1x1
flex
big dvr
plus channels
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cx: Lisa

an: 8499101890019919

cb#: 2158229383

issue: general inquiry

resolution: educate the cx

ct#:

pitch:
1

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cx: Carla

an: 8499200142114740
#CR090098395
cb#: 3029227466

issue: wants to actiavte the service

resolution: run itg // issue resolved

ct#: #CR090093345 // #CR090098395

pitch:
Coco1108
toni1978
7354
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cx:Evette

an: 8773404134032822

cb#: 2034919477

issue: upon doing the opening bspiel cx said she wants to talk with the supervisor and refuse to tell her concern because based on her it's not on my business

resolution:

ct#: run itg 2.0 // #CR090101857

pitch:


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cx: Brian

an: 8499200070141608

cb#: 3024756926

issue: wants technician appointment

resolution: schedule for a technician

ct#: run itg 2.0 // #CR090105077

pitch:


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cx: Lynnette

an: 8993113160126887

cb#: 7173689555

issue: wants to activate cable box

resolution: run itg // call diwsc // endorse to sup

ct#: #CR090108947

pitch:

rdk 03013
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cx: Heidi

an: 8299400450128082

cb#: 4105893983

issue: frozen picture

resolution: run itg // cx is having hard time to remove the power cord proceed with her pending technician appointment

ct#: #CR090121862

pitch:


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cx: Annemarie

an: 8299400023675494

cb#: 2404636733

issue: cx just asked about the number that was on the account and want to activate his service but call got disc

resolution: endorse to sup

ct#:

pitch:


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cx: Leroy

an: 8499100081462029

cb#: 4846649146

issue: general inquiry

resolution: educate the cx

ct#:

pitch:


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cx: Sharon

an: 8773102810787103

cb#: 5082512062

issue: want to change the landline number

resolution: endorse to sup because cx didn't respond in the middle of the conversation

ct#:

pitch:


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cx: Remedios

an: 8499053600019152

cb#: 2015545522

issue: wants to activate the internet equipment // no dial tone

resolution: run itg 2.0 // #CR090123147 // #CR090125875

ct#:

pitch:
Caingat Residence
2019353811
____________________________

cx: Bryonna

an: 8993211290635494

cb#: 7247306333

issue: activate xfinity flex

resolution: add flex service and run itg //

ct#: #CR090127570

pitch:


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cx: Randy

an: 8499052390103259

cb#: 7322788388

issue: having problem with his paid content

resolution: run itg // soak process

ct#: #CR090131527

pitch:


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cx: Mariah

an: 8499051561760293

cb#: 6098583032

issue: call disc

resolution: endorse to sup


ct#:

pitch:


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cx:Khalil

an: 8299700071963613

cb#: 2023610147

issue: wants to activate internet

resolution: run itg // technician appointment

ct#: CR090134662

pitch:

4135076546
____________________________
cx: Tiffany

an: 8773110220133214

cb#: 4136933625

issue: wants to activate the internet but cx is not home will do the activation through the app

resolution: run itg 2.0 // #CR090136449 #CR090136542

ct#:

pitch:

dqh3kd5
____________________________
cx: Bally

an: 8773101902681679

cb#: 8572608998

issue: wants to activate cable box

resolution: call disc

ct#:

pitch:


____________________________

cx: Tiffany

an: 8773110220133214

cb#: 4136933625

issue: wants to activate the internet but cx is not home have his boyfriend on the line
resolution: manul restart run itg 2.0 // CR#090139003

ct#:

pitch:

dqh3kd5
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cx: Pam

an: 8773402010314066

cb#: 8602355388

issue: ghost call

ct#: endorse to sup

pitch:


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