Notes

Sir, please confirm me that the below mentioned address is correct for order delivery.

Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


mujhe aasha hai ki aapake order ke sambandh mein pradaan kee gaee jaanakaaree ne aapakee kveree ko sambodhit kiya hai. yadi aapakee koee aur chinta hai, to krpaya hamase phir se sampark karen aur hamen aapake lie unaka samaadhaan karane mein khushee hogee.

snapdel chunane ke lie dhanyavaad!

Sir, jesa ki mai check kr paa raha hu apka order technical error kai kaaran cancelled ho chuka hai .

Sir, nischint rahe aapka refund aapke dwara select kiye gye mode bank refund mode ko select kar diya gya hai.

Kya Main jaan sakta hoon ki aap is order ke baare mei baat kar rahe hain

No need to worry, I will surely help you out about this issue.

Sir, as I can check your order is already delivered , so how can I help you regarding this order ?

Sir, as I can check you got the same product you placed and I am unable to raise your complaint.


Sir, as I can check your order is shipped and I am not been able to make any changes, I request you to coordinate with courier boy .

Mai apki complaint lai raha hoon aapko kewal eska refund hi milega?

Sir, I request you to share your concern on [email protected] . So that our team will help you regarding this .

Sir, once your order will be picked our team will update you regarding your replacement .

Sir, I request you to please share suborder id so I can assist you better

I will register your complaint regarding this you will only get refund for this item?

Mam, sorry from this reason I am not been able to register your complaint .

Sir, uppar kiye gaye message ko ignore kare.

Sir, as I can see your order is already cancelled .

Sir, aapse request hai ki aap apne product ki 2/3 images share kr dijiye.

Sir, I request you to please share 2-3 product images.

-Sir, I request you to please tell me what conversation you both had ?

aapakee or se koee sakaaraatmak pratikriya nahin milane ke kaaran ham is baatacheet ko samaapt kar rahe hain. aap hamase dobaara sampark kar sakate hain. snaipadeel par khareedaaree karate rahen!

issue:cx want refund//refund initiated on-
actin:info shared
comm:ask cx to check snapdeal credit//cmn


issue:cx want refund//refund initiated
actin:info shared on chat
comm:ask cx to check snapdeal credit

issue-cx wants to cancel the return request
action-reply on chat
comm- told cx the return request is cancelled

issue-cx wants callback
action- reply on chat
comm- callback arranged

Cust Concern – cx ask about complaint status//CCA Marked
Action Taken – info shared
Communication – ask cx to wait 24-48 hours for replacement order status//assurance given//Cx agree

issue-cx ask for refund
action-replied on chat
comm- cx went unresponsive while asking for NEFT details

issue-cx ask about loan
action- replied on chat
comm- info shared

issue- cx want to return the product
action- reply on whatsapp
comm- chat drop while probing

Issue: cx want to know about the order status//UD marked
action- reply on whatsapp
comm- chat drop while probing


Issue-cx did not shared his concern// cx was unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive while confirming the order


Issue: cx want to return this order//different colour issue
Action: info shared//link shared via sms
comm: comm:Directed to self serve


issue- cx wants to know about return complaint
action- info shared
comm-apology done// RPI denial as per RA team//cmn

issue- cx ask for refund
action- info shared
comm-refund initiated//Tat shared 7 working days

Issue: cx do not have any query
action: na
comm: suborder issue

issue-cx ask about refund//CIP
action-info shared
comm- tat shared 48 hours for update

Issue: cx didn't share suborder number
Action: na
comm: na

issue- cx wants to know about return complaint//cx handed wrong product to pickup boy
action-reply on chat
comm-info shared// coordinate wih courier boy

issue- cx want to return the product
action- reply on chat
comm-cx went unresponsive while probing// refund mode selected snapdeal credit

issue-cx ask why was my order cancelled
action-info shared
comm-apology done//told cx due to technical reason


issue-cx want to cancel the order//order shipped
action-info shared
comm-told cx to refuse delivery at doorstep//cmn

issue-cx wants to know about product //cx order is already placed
action-info shared
comm-cx agreed


issue-cx want to know about pickup//pickup already done//puc case
action- info shared
comm-tat shared 24 hours for update

Issue: Order late beyond promised date(Shipped case)
Action: complaint raised
comm: apology done//shared the pdd, tracking details//ask to wait//cmn

issue-cx want to return the product//cx use the product
action-info shared// denial given
comm- cx agreed

issue-cx was charged extra by delivery boy
action-info shared
comm-apology done//tat shared 24-48 hours for update

issue-cx wans to know about offers
action-info shared
comm-told cx to share concern in [email protected]

issue-cx did not speak in hindi/english//language barrier
action-info shared
comm-ask cx to call again and choose language

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