Notes
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8499102350125717 - xm pitched
610 883 2511
Kelly to Elenette (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR090180071
8773500240334901 / 4627
802 305 0302
Kelly to Bryan (FV)
> wants to add samsung galaxy watch
> connect to mobile care department
> rep. merlyn takeover the call
Kimberley (missed call Acc)
8773201250658103
603 534 1320
8773402220016915
203 206 1581
Kelly to Albert (FV)
> wants to activate 2 boxes
> bedroom(2696) and kitchen
> status 340
> ran itg // issue resolved
> Eoc #CR090185921
8299300011109656
571 425 9876
Kelly to Reinaldo (FV)
> the paramount plus when trying to use the app
> the costumer stated the they need to upgrade the box before they can use the paramount plus app
> The following boxes are not compatible with Paramount +
RNG150
Pace Xi3
Samsung XG2v2
Arris XG1v1
Pace XG1v1
> ran itg // reroute to connect to STB exchange department
> the itg told me to connect to this department
> waiting time for more than 5 mins / educ the cx to put on cue
> cx agrees
> Eoc #CR090192364
8299600580780526
276 734 3370
Kelly to charles (FV)
> modem activations
> accounts under prepaid
> connect to prepaid department
> rep. Jackie takeover the call
modem mac add:BC2E48A0A09B
> #CR090194216 #CR090194471
8299300120083263
304 320 1465
Kelly to Frank (FV)
> wants to add more channels
> gulf channel , fnt , tv land , fs1 , espn channels
> standard + , international ala carte , complete the process of biller
> waived shipment fee of 29.95
> Eoc
TM4200415424
8499051730008418
856 316 8169 / 856 316 8170
Kelly to Mary Anne (FV)
> 18 Carriage Hill Ln, Columbus, NJ 08022
> previous package 180.99
starz 8.99 and amc plus 8.99
hbo 15.99 and 3 boxes 30.00
> 2 cps and an xbox
> Hbo , 185+
> educ the cx to retain the previous package
> the costumer wants to transfer the services
> connect to national move center
> rep. tony takeover the call
> #CR090204521
8993114780005451
272 268 1517
Kelly to Paul (FV)
> wants to remove the internet and cable service
> wants to keep the xfinity mobile
> connect to solutions dept
> rep. cornell takeover the call
8773102750231872 / 4980
908 902 4915
Kelly to Erin (FV)
> account inquiries
> wants to upgrade the service for internet on june / educ the cx
> Eoc
8299610420118829
540 364 4054
Kelly to Danna (FV)
> the costumer has inquiries about the main line outside and since the temporary line has been setup since last year
> create the ticket at ecm
> the wire is hanging above
> eoc #ECM0001779646
8299610241902732
703 307 1625
Kelly to Christine (FV)
> error code xre - 00036
> cable box activation
> ran itg / issue resolved
> Eoc #CR090238755
8499100830430343
610 696-3770
0283 socials
Kelly to Irma (FV)
> error XRE - 00251
> ran itg / issue resolved
> Eoc #CR090247903
8773103221792054
617 318 7172
Kelly to Yamiles (FV)
> cable box error xre - 00314
> ran itg / rerouted for 1 hour diagnostics
> educ the cx about the soak process / Eoc
> #CR090253042
8773403780004853 / 2800
860 617 1286
Kelly to Trisha (FV)
> intermittent connectivity
> the cx wants to connect to solutions dept
> rep. barbara takeover the call
> #CR090255366 #CR090256441
8299400291532914
443 608 4131
Kelly to Dawn (FV)
> cable box issue
> ran itg for no picture
> sn # rng-15ON
> rerouted for tech apt
> educ the cx about the process
> Eoc #CR090260787
8499100630287513
484 478 3432
Kelly to Sarah (FV)
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> Eoc #CR090265080
8499050100075106
609 675 6799
Kelly to Cassie (unverified)
> modem activations
> call got dc
> endorse to support
#CR090268588
#CR090268751
8499051920033671
609 709 4871
Kelly to Joseph (FV)
> modem activations
> ran itg / issue resolved
> Eoc
> #CR090273011 #CR090273331
8773402202009359
203 597 9115
Kelly to Grace (Auth)
> the cx wants to use the phone number 203 573 8771
> ran itg / rerouted for advance repair team
> waiting time for 5 mins
> educ the cx to put on cue
> cx agrees / Eoc
> #CR090281208 -> activation
> #CR090281337 -> nodial tone
> #CR090281762 -> advance repair team
8499050130378587
609 284 0000
kelly to Anna marie (unverified)
> modem activations
> ran itg / the call got dc
> endorse to support
> #CR090289112
8499051550559748
856 571 2778
Kelly to Sharina (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090291168
potd -> F49LZS57HI
Marko
BostonBears9
8773105060565434
617 212 6812
Kelly to Mark (FV)
> modem activations
> cmac add : F8790A3D409C
> ran itg // issue resolved
> Eoc #CR090300197
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