Notes

k spoke to: ian

** voice activation, ran itg, utilized xpg, did test call , issue resolved, eoc

Cr#:
CR Ticket #CR090168115
Acct#: 8993115170061459
Cbn#: (570) 916-6952
quet happy with the provider already

PITCHED /NOTED /

----------------------------------------------------------------------

k spoke to: Carol bernier

** cable box activation, ran itg, sent activation signal, issue resolved, corrected the contact information as per cx request, eoc

Cr#:
CR Ticket #CR090172539
Acct#:
Cbn#: (603) 277-9540 / 6036780893 / xre-301
NOTED
----------------------------------------------------------------------k spoke to: tyronza

** internet activation, wifi config, sent activation signal, tv and phone are connected, issue resolved , transfer to ACP ro link her enrollment to her account, eoc

Cr#:
CR Ticket #CR090174155
Acct#:
CR Ticket #CR090174155 / 8299600200460434
Cbn#:
(804) 255-3414
wifi name: Tyronza
password: K8r2n01
8042553414 / $52 -
----------------------------------------------------------------------k spoke to: carl / debbie

** billing inquiries, transfer to billing , eoc

Cr#:
Acct#: 8499101680426258
Cbn#: (215) 638-1800

----------------------------------------------------------------------k spoke to: sharina

** xfinity hotspot login, provided xfinity id, call got disco , endorsed to sup, eco

Cr#: 219 Johnson Ave., Bootwyn Pa 19061
Acct#:
Cbn#: 4846096809
----------------------------------------------------------------------k spoke to: stephen ales

** internet activation, changed the heirarchy , ran diagnostic , call got disco, endorsed to sup, eoc

Cr#:
Acct#:
Cbn#: (724) 216-8013
----------------------------------------------------------------------k spoke to: robert noted

** phone activation,

Cr#:
Acct#:
Cbn#:
Hey Kathleen Joan, Elyza Ann from StarTek Angeles is transferring a call from
----------------------------------------------------------------------k spoke to: angela starks, (noted)

** voice activation, phone is registered to the incorrect modem, added the correct modem to the equipment, ran itg for voice ,activation, modem is offline, set tech app, cx agreed, eoc
2405826366
Cr#:
Acct#: 8299420601959607
Cbn#: (301) 832-2346
8RRIF / COMCAST .

cmmac - 287aeeaf41a2 / 287AEEAF41A2
not interested / pitched noted
----------------------------------------------------------------------k spoke to: patricia

** internet activation, rcving error in adding the equipment, endorsed to sup, eoc

Cr#:
Acct#: 8773400235669470
Cbn#:
(408) 621-1090 /8609603243 - JASTON
CM Mac:14c03e2f9637
SBV2402


----------------------------------------------------------------------k spoke to: elaine

** technician inquiry, educ cx with the open order for the outside tech and just keep her lines open, cx understood, eoc

Cr#: 23050133998142
Acct#: 8773500550033234
Cbn#: (802) 274-4082
----------------------------------------------------------------------k spoke to: alexis

** cable box activation, swapped the heirarchy of the box that the customer accidentally disabled, ran itg, walk thru with the on-screen activation, mt1534tqh445 is working , double checked if the reactivated box is working, issue resolved, eoc


Cr#: CR Ticket #CR090209371
Acct#: 8299400432024607
Cbn#: (443) 939-1259

sn : d322 /
: c411 / will not be using
: 4259 / use

----------------------------------------------------------------------k spoke to: transfer from chad ,
** felicias number 5705618832 / daughter's number will  be detected as spam, cx has visitor to entertain, cx chose to be informed instead if everything is fixed, endorsed to sup raz, eoc

Cr#:
CR Ticket #CR090229549
Acct#: 8993114440381433
Cbn#: 5703463090
once in a while , it goes to spam ?
- set-up for call blocker , block all unknown numbers


----------------------------------------------------------------------k spoke to: nathan , ej

**
8022744082 / 4252991584
Cr#:
Acct#: 8993210390213293
Cbn#: (425) 299-1584
----------------------------------------------------------------------k spoke to: aaron oates

** WAnts to move service,

Cr#:
Acct#:
(615) 809-5487
Cbn#:
move to new address ,

3603 CHENEVERT ST AP303 HOUSTON TEXAS 77004 / MAY27TH

----------------------------------------------------------------------k spoke to: javier

**

Cr#: CR Ticket #CR090240252
Acct#:
Cbn#:
----------------------------------------------------------------------k spoke to: imran

** dug up yard may13th to run a line to some other house in the neighborhood , damaged the irrigation line ., create a ff.u p to the opened ticket, educ cx to keep his lines open, cx agreed, eoc

Cr#:
Acct#:
Cbn#:
----------------------------------------------------------------------k spoke to: donald
** want to activate three way call, educ cx that he has to press *96, cx understood, eoc

Cr#:
CR Ticket #CR090245542
Acct#:
Cbn#: 6174792040
----------------------------------------------------------------------k spoke to: gangalakshmi

** activate e-sim, transfer to mobile care, eoc

Cr#:
CR Ticket #CR090246283
Acct#:
Cbn#:
----------------------------------------------------------------------k spoke to: sharon tuccio

**
98 Melbourne ct apt b /
Cr#:
Acct#: 8326 / 8456616130 / 2039176289
Cbn#: Donne Cross
----------------------------------------------------------------------k spoke to: kristi

**

Cr#:
Acct#:
Cbn#:
----------------------------------------------------------------------k spoke to:
jamelle
** xre00250

Cr#:
Acct#:
Cbn#: 8042451355
----------------------------------------------------------------------k spoke to: Charles Rainer from StarTek Angeles is transferring margaret rin / Thirdparty verification

** PKNZNNPWP/ PAK801546856 /M1528EW16538 /2C9569ECD71D-i

Cr#:
Acct#: 8499051960420648
Cbn#: 9083802573

8499051960237646
2C9569ECD71D

M1528EW16538

wifi name: Riina
Password: 18Kirkby
----------------------------------------------------------------------k spoke to:

** continue robocalls with regard xfinity , 8142372642

Cr#:
Acct#:
Cbn#:
----------------------------------------------------------------------k spoke to: akwesi

** rcvd new phones need activation, transfer to mobile care, eoc

Cr#:
Acct#:
Cbn#: 5713405243
----------------------------------------------------------------------k spoke to: theresa

** internet activation, cx refused to do the ts and not at home, want to have a tech , ran itg to route to tech app, set tech app, cx agreed, cx inquire about his billing date, according to the billing statement it is on 17th, eoc

Cr#: CR Ticket #CR090276799
Acct#:
Cbn#:
until tomorrow evening /
----------------------------------------------------------------------k spoke to: aleksandra

**

Cr#:
Acct#:
Cbn#:
may 31st - june1st
----------------------------------------------------------------------k spoke to: michael /elizabeth

** internet activation, ran itg, issue resolved, voice activation, ran itg, issue resolved, eoc

Cr#:
CR Ticket #CR090292221 /
CR Ticket #CR090292992
Acct#:
Cbn#:

1-855-MOV-EDGE. 18556683343
----------------------------------------------------------------------k spoke to: nadia , miriam

** moved to new apartment , want to acc

16 W Stow Road Marlton, Apt 411 Nj 08053 /

Evesham Township

Cr#:
Acct#: 8499051650576188
Cbn#:
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